AN'DRENAYE LAMBERT
Fort Lauderdale,FL
Summary
Experienced customer service professional skilled in identifying and selling products to meet customer needs. Efficiently processes credit card and cash transactions. Proficient in using computers and handheld devices to improve operations and customer service. Delivers high-quality customer checkout experience, ensuring satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Racetrac
Daytona Beach
01.2024 - 11.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Cashier
Home Depot
Fort Lauderdale, Florida
03.2021 - 08.2023
- Adhered to all cash handling policies and procedures.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Processed cash register transactions by inputting product costs and giving back change.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
Vendor
Event Management Solutions Llc
Fort Lauderdale, FL
05.2019 - 05.2023
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Guest Service Associate
Xtreme Action Park
Fort Lauderdale, Florida
01.2021 - 03.2021
- Offered guests information about amenities and local attractions to improve stays.
- Communicated clearly to successfully manage guests' expectations and promote brand loyalty.
- Handled cash, charge, and account payments to settle guests' bills.
- Responded graciously to guests' requests, displaying an attentive, courteous demeanor.
Education
Bachelor Of Interdisciplinary Studies -
Bethune Cookman University
Daytona Beach, FLHigh School Diploma - undefined
Nova High School
Fort Lauderdale, Florida05.2021
Skills
- POS system operations
- Merchandise restocking
- Training and development
- Customer service excellence
- Employee training
- Bag merchandise
- Upselling
- Cashier training
- Customer service
- Computer skills
- Detail-oriented
- Guest relations
- Issue resolution
- Payment processing
- Product sales
- Complaint handling
- Food and beverage area setup
- Property security
- Verbal and written communication
- Clear communication
Certification
Class D Security License
Timeline
Guest Service Representative
Racetrac
01.2024 - 11.2024
Cashier
Home Depot
03.2021 - 08.2023
Guest Service Associate
Xtreme Action Park
01.2021 - 03.2021
Vendor
Event Management Solutions Llc
05.2019 - 05.2023
High School Diploma - undefined
Nova High School
Bachelor Of Interdisciplinary Studies -
Bethune Cookman University