Andreon Emerson-Barrow
Columbus,OH
Summary
Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Family Dollar
Columbus, North Dakota
02.2022 - 05.2023
- Assisted in training new employees on proper use of equipment and safety protocols.
- Cross-sold products and services to increase average transaction value.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Processed returned merchandise according to company policies.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Front Desk Receptionist
Syncreon
Toledo, Ohio
04.2021 - 01.2022
- Managed multi-line telephone system, directing calls to appropriate departments.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Drafted professional business documents, spreadsheets, and correspondence.
- Explained policies and procedures to visitors.
Customer Service Representative
Argus Merchant
Toledo, Ohio
02.2019 - 11.2020
- Make sure every employee has a trailer to assist the customer.
- Check in and check out customer on Microsoft Word.
- Check customer trails , hand off paper work once work completed.
- Check in materials from trailers.
- Turn in all trailers paper work that had been completed by the end of the day
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Northwestern Highschool
Detroit, MI06-2018
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Department reset
- Cash register operation
- Sales expertise
- Customer follow-up
- Data entry
- Loss prevention
- Gift card management
- Returns and exchanges
- Barcode scanning
- Sales goal achievement
- Retail sales
- Point-of-sale system
- Merchandise display
- Positive and professional
- Stocking and receiving
- Sales trends
- Calm demeanor
- Retail merchandising expertise
- Email marketing
- Order processing
- Customer assistance
- Product merchandising
- Truck unloading
- Cash drawer balancing
- Time management
Timeline
Retail Sales Associate
Family Dollar
02.2022 - 05.2023
Front Desk Receptionist
Syncreon
04.2021 - 01.2022
Customer Service Representative
Argus Merchant
02.2019 - 11.2020
High School Diploma -
Northwestern Highschool
Some College (No Degree) -
University of Phoenix