Andre R. BOYD
Durham,NC
Summary
Enthusiastic Insides Sales Manager with a distinguished dedication to training a fantastic team in both meeting and exceeding sales goals. Methodical with long-term budgeting, inventory management, and motivating employees to maximize their potential. Committed to collaborating with all departments and our other locations to ensure marketing success and a high standard of customer service.
Overview
13
13
years of professional experience
Work History
Inside Sales Team Lead
Capital Area Accessory Distributors
Cary, NC
02.2023 - Current
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
- Trained and coached new office staff and territory sales managers on best practices, customer service, and account management.
- Recruited top talent for open positions within Capital Area Accessory Distributors.
- Monitored employee productivity and motivated team to meet daily goals.
- Responded to escalations quickly and professionally to maintain customer satisfaction.
- Hosted, mentored, trained, and coached all interns working at our location.
- Trusted to manage operations in the absence of the Director and General Manager.
Inside Sales
Capital Area Accessory Distributors
Cary, NC
01.2020 - 02.2023
- Provide car dealers with information about GM accessory popularity and compatibility
- Fulfill online orders from dealers and customers utilizing the Ecommerce option
- Communicate directly with Territory Sales Management staff in effort to implement accessory promotions and solidify future stock orders
- Troubleshoot and rectify any shipping mishaps, while providing customer service to ensure timely and professional future deliveries
- completed 6 month internship doing retail car sales at Hendrick Chevrolet Cary
Administrative Claims Specialist
Capital Area Accessory Distributors
Cary, NC
09.2018 - 01.2020
- Responsible for managing and balancing up to $50k in negative debt accrued by damaged/defective GM parts
- Maintained a direct relationship with GM staff in effort to obtain credits in a timely manner
- Effectively researched any claim rejections for successful resubmittal
- Solely responsible for the housing, organization, receiving, and shipment of claimed parts with very minimal supervision
- Selected to travel and assist in the training of claims staff at Southern Vehicle Accessories in Baton Rouge, LA
- Assisted inside sales staff with calls, online orders, and dropships
- Assisted Warehouse staff with shipping and receiving duties
Membership Professional
Blue Cross Blue Shield NC
Durham, NC
03.2015 - 10.2018
- Processed large and major national group enrollments
- Performed maintenance and update information of group members as requested
- Analyzed discrepancies and troubleshoot to prevent potential errors in enrollment
- Confirmed accuracy of information, analyze, and resolve claims discrepancies
- Proficiency with PowerMHS, Oracle, FACETS, MACESS, Mobius, Emdeon NetDirect
- Performed outbound calling campaigns to promote new products or services.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Detention Officer Sergeant
Wake County Sheriff
Raleigh, NC
12.2011 - 03.2015
- Wake County 51st DOCC Academy Class President
- Shift commander of a platoon of 50 officers
- Conducted interviews, investigations, and review footage of facility incidents
- Pinpointed and resolved potential arrestee issues by discussing offenses, affiliations, and possible conflicts with other detainees
- Assisted in the recruiting process of recent graduates and military personnel
Education
Bachelor of Science - Food Science
North Carolina State University
01-2005
Skills
- Multiline phone systems
- Sales staff training
- Customer service management
- Recruitment
- Customer relationship building
- Job training
- Large group presentations
- Public speaking
- Motivational speeches
- Social media and promotions
- Influencer marketing
References
References available upon request.
Timeline
Inside Sales Team Lead
Capital Area Accessory Distributors
02.2023 - Current
Inside Sales
Capital Area Accessory Distributors
01.2020 - 02.2023
Administrative Claims Specialist
Capital Area Accessory Distributors
09.2018 - 01.2020
Membership Professional
Blue Cross Blue Shield NC
03.2015 - 10.2018
Detention Officer Sergeant
Wake County Sheriff
12.2011 - 03.2015
Bachelor of Science - Food Science
North Carolina State University
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