Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andres Arcila

Naples,FL

Summary

The jobs that I had before is mostly customer service, data entry and skills management I always look for the satisfaction of the customer, like quality service and focus on their best interest l, I can manage high stress situations and difficult task, I always look for the correct answer and use the common sense methods, the jobs I had before teach me patience and human behavior, I'm the the right person when it comes to achieve a goal no matter what.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

AliExpress
Fort Myers, FL
11.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cashier Team Lead

Taco Bell
Naples, FL
01.2022 - 07.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor Of Architecture - Architectural And Building Sciences

Golden Gate High School
Naples, FL
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Conflict Resolution

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Full Professional

Timeline

Customer Service Representative

AliExpress
11.2023 - 04.2024

Cashier Team Lead

Taco Bell
01.2022 - 07.2022

Bachelor Of Architecture - Architectural And Building Sciences

Golden Gate High School
Andres Arcila