Andres Calles
Redlands,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Kool Runnings LLC
2022.07 - Current
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated dispatching of 50 drivers to accomplish daily delivery requirements.
- Provided training and guidance to new dispatchers.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
Delivery Associate
Kool Runnings LLC
2019.07 - Current
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatch and customers for accurate delivery information.
- Obtained signatures for delivery documents and packages.
Sports Sales Associate
100% Soccer
2018.08 - 2019.05
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Soccer Referee
California State Soccer Association
2017.06 - 2018.08
- Managed conflict resolutions to encourage professional and positive relationships.
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
- Enforced discipline to encourage respect, fairness and equality for players.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Signaled free kicks, corners and throw-ins to control flow of game and provide fair rules.
- Exercised decisions on goals, offsides and fouls to determine accuracy and fairness of game results.
- Examined equipment for proper functionality and promoted safe playing conditions.
Education
No Degree - Business Administration
Southern Adventist University
Collegedale, TNNo Degree - Kinesiology
Chaffey College
Rancho Cucamonga, CASkills
- Schedule Coordination
- Customer Relationship Management
- Training New Hires
- Critical Thinking
- Complex Problem-Solving
- Interpersonal Communication Skills
- Customer Education
Certification
- US Soccer Grassroots 11v11 In-Person Coaching License - Date Issued: Oct 16, 2023
Timeline
Dispatcher
Kool Runnings LLC
2022.07 - Current
Delivery Associate
Kool Runnings LLC
2019.07 - Current
Sports Sales Associate
100% Soccer
2018.08 - 2019.05
Soccer Referee
California State Soccer Association
2017.06 - 2018.08
No Degree - Business Administration
Southern Adventist University
No Degree - Kinesiology
Chaffey College
- US Soccer Grassroots 11v11 In-Person Coaching License - Date Issued: Oct 16, 2023
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