Andres Espinosa
Tampa,FL
Summary
Motivated and knowledgeable team member and leader with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Demonstrated proficiency in operating forklifts and managing stock levels.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Jiffy Lube
Tampa, FL
03.2020 - Current
- Reviewed vehicle inspections with customers and explained the importance of regular maintenance, increasing customer retention
- Led a team of employees to complete automotive services, improving service efficiency and quality
- Opened and closed the store, prepared daily deposits, and completed paperwork to ensure smooth daily operations
- Managed inventory control, reducing stock discrepancies and ensuring availability of key parts
- Achieved top performer status across all stores in the company by consistently exceeding service and sales goals
Inbound Customer Service Representative
24-7 Intouch
Clearwater, FL
05.2018 - 01.2020
- I received in bound calls, emails, and online chats at an inbound call center.
- I handled multiple customer issues such as missing orders, order discrepancies, item damages, and even fraudulent transactions.
- I used multiple software programs, including gift card issuing, gift card transaction history report software, customer rewards account, and even local store receipt lookup software.
Package Handler
FedEx
Tampa, FL
12.2016 - 02.2018
- Unloaded and sorted packages from trailers to final belt locations, increasing operational efficiency
- Operated finger scanner machine to accurately sort and flag pallets, reducing misrouted shipments
- Operated forklift, walkie rider, and tugger to safely transport packages throughout the facility
- Trained on the switcher, expanding operational versatility and supporting team coverage
Assistant Manager
Pep Boys
Tampa, FL
05.2016 - 11.2016
- Improved store inventory accuracy by implementing effective tracking and control processes
- Built and developed a high-performing staff, resulting in significant improvements in store operations
- Counted registers and prepared daily bank deposits accurately, ensuring financial integrity
RSS
O'Reilly Auto Parts
Tampa, FL
10.2013 - 04.2016
- Supervised staff and acted as ASM for a year, ensuring smooth store operations and team performance
- Opened and closed the store, counted deposits, and completed all management paperwork accurately
- Completed cycle counts, planograms, and relabel projects to maintain inventory accuracy
- Handled sales sign changes and daily to-do lists, supporting efficient store merchandising
- Managed $240,000 in net sales last year, contributing to overall store profitability
Meat Department Associate
Walmart
Tampa, FL
04.2010 - 08.2013
- Ensured product freshness through regular monitoring and adherence to safety standards.
- Assisted customers with product selection and provided expert advice on meat preparation techniques.
- Operated meat cutting machinery efficiently while maintaining compliance with health regulations.
- Trained new team members on best practices for meat handling and department operations.
Driver Helper
UPS
Tampa, FL
10.2008 - 12.2009
- Assisted drivers in loading and unloading packages, ensuring timely deliveries.
- Maintained accurate inventory records for package tracking and documentation.
- Collaborated with team members to optimize delivery routes and enhance efficiency.
- Provided exceptional customer service by addressing inquiries during deliveries.
Education
Associate of Science - Business Administration
Hillsborough Community College
Tampa, FL12-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Operations management
- Retail operations management
Accomplishments
- Used Microsoft Excel to develop inventory tracking and sales budgeting spreadsheets.
- Supervised team of 9staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Jiffy Lube
03.2020 - Current
Inbound Customer Service Representative
24-7 Intouch
05.2018 - 01.2020
Package Handler
FedEx
12.2016 - 02.2018
Assistant Manager
Pep Boys
05.2016 - 11.2016
RSS
O'Reilly Auto Parts
10.2013 - 04.2016
Meat Department Associate
Walmart
04.2010 - 08.2013
Driver Helper
UPS
10.2008 - 12.2009
Associate of Science - Business Administration
Hillsborough Community College