Andres Espinoza
Las Vegas,NV
Summary
Passionate aviation professional dedicated to cabin crew coordination. Successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Licensed Realtor
Realty ONE Group
10.2020 - 07.2023
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Negotiated, facilitated, and managed real estate transactions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Floor Supervisor
CAPITAL ONE
04.2019 - 01.2021
- Work along with the managers and provide our agents with the most updated information.
- Create excellent relationships with our internal customers building rapport using teamwork skills.
- Assist with trainings and conducting team meetings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
BILINGUAL Sr. RISK COORDINATOR
CAPITAL ONE
12.2017 - 04.2019
- Provide exceptional quality on every call, building on Capital One’s brand.
- Service accounts through active listening, engagement and problem solving through critical thinking, demonstrated by strong customer experience results.
- Overcome customer objections by finding solutions to provide excellent service.
- Performed gap analysis to identify areas of improvement.
Bank Teller
Wells Fargo
09.2016 - 06.2017
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Flight Attendant
LAN Airlines
11.2009 - 10.2014
- Help maintain a positive flight experience by providing excellent service.
- Ensured the safety and comfort of passengers onboard the aircraft.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
Education
Associate - Business Management
CSN
Las VegasSkills
- Complex Problem-Solving
- Customer Satisfaction
- Client Relationships
- Learning Strategies
- Self-Motivated
- Critical Thinking
- Motivational Leadership
- Multitasking Abilities
- Teamwork and Collaboration
- Airline Regulations
- Airline Operations
- Business Development
Languages
Spanish
Native or Bilingual
Timeline
Licensed Realtor
Realty ONE Group
10.2020 - 07.2023
Floor Supervisor
CAPITAL ONE
04.2019 - 01.2021
BILINGUAL Sr. RISK COORDINATOR
CAPITAL ONE
12.2017 - 04.2019
Bank Teller
Wells Fargo
09.2016 - 06.2017
Flight Attendant
LAN Airlines
11.2009 - 10.2014
Associate - Business Management
CSN