Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andres Garces

WOODBRIDGE,VA

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Troubleshoots highly technical, complex, issues with ease and patience. Positively impacts all customer interactions and delivers tiers 1-3 technical and networking knowledge.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Specialist

Department Of Defense
Washington, DC (The Pentagon)
02.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered troubleshooting of connectivity issues across networks such classified (SIPR) and unclassified (NIPR).
  • Install, configure, and support firewalls to ensure network security. Responsible for procuring equipment like routers or switches, which provides the best possible efficiency in an office's IT infrastructure .

Delivery Driver

1-800-flowers.com
Woodbridge, VA
01.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Shopper

Amazon
Arlington, VA
12.2020 - 08.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.

Help Desk Support Technician

Shenandoah University
Winchester, VA
09.2017 - 08.2021
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Activated accounts for clients interested in new services.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and university policies.

Server

Justa's Bar & Grill
Alexandria, VA
05.2016 - 05.2018
  • Worked during summers 2016 - 2018 in both Woodbridge & Alexandria locations
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased customer engagement through social media.
  • Created social media content with consistent content and tone.

Camp Counselor

Kid's Choice Sports Center
Woodbridge, VA
01.2016 - 05.2017
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.

Education

Bachelor of Science - Criminal Justice

Virginia Commonwealth University
Richmond, VA
08.2021

Skills

  • Defect Analysis and Resolution
  • Hardware and Software Repair
  • System Performance Assessment
  • Microsoft Windows and Office

Certification

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)

Timeline

IT Specialist

Department Of Defense
02.2022 - Current

Delivery Driver

1-800-flowers.com
01.2021 - Current

Shopper

Amazon
12.2020 - 08.2021

Help Desk Support Technician

Shenandoah University
09.2017 - 08.2021

Server

Justa's Bar & Grill
05.2016 - 05.2018

Camp Counselor

Kid's Choice Sports Center
01.2016 - 05.2017

Bachelor of Science - Criminal Justice

Virginia Commonwealth University

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Andres Garces