Summary
Overview
Work History
Education
Skills
Timeline
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Andres Insuasti

Brooklyn,NY

Summary

I am a dynamic and versatile professional with managerial expertise and a background in psychology. With experience in the restaurant industry, I excel at overseeing operations, training staff, and ensuring exceptional customer service. My skills in bartending, waiter service, and barista duties allow me to understand beverage preparation and engage with customers effectively. Holding a Bachelor's degree in Psychology, I bring a unique perspective to team management and customer interactions. I am adept at leading teams, streamlining processes, and enhancing customer satisfaction. My excellent communication and interpersonal skills have helped me build strong client relationships and consistently deliver top-notch service.

Overview

3
3
years of professional experience

Work History

Manager

AMANO
Brooklyn, NY
01.2024 - Current
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Created training modules and documentation to train staff.
  • Developed and maintained scheduling systems to ensure efficient workflow.
  • Developed and implemented onboarding plans for new employees, including orientation programs and training schedules.

Barista

Laser Wolf / K’far
Brooklyn, NY
07.2022 - 02.2024
  • Memorized official and off-menu coffee and tea preparations.
  • Utilized POS system to receive and process customer payments.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Established and adjusted ordering parameters to manage inventory.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.

Lead Barista

AMANO
Brooklyn, NY
10.2023 - 12.2023
  • Supervised and trained baristas to ensure adherence to company policies and procedures.
  • Collaborated with management team to develop new strategies for increasing sales and profits.
  • Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.

Psychology Intern

Pontifical Xavierian University
Cali, Colombia
07.2021 - 07.2022
  • Collected case histories covering personal, work and social details for permanent records.
  • Worked with clients living with mental and developmental delays and employed successful strategies aimed at addressing symptoms and improving quality of life.
  • Facilitated groups with as many as 20 participants to cover topics such as masculinity and sexual health.
  • Assisted with documenting and evaluating behaviors of individuals with mental health diagnoses.

Barista Manager

Salento Colombian Coffee & Kitchen
New York, NY
05.2021 - 01.2022
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Education

Bachelor of Science - Psychology

Pontifical Xaverian University
Cali, Colombia
09-2022

Skills

  • Client Needs Assessment
  • Relationship Issues Management
  • Client Service
  • Individual and Group Counseling
  • Espresso Machine Operation
  • Stocking Supplies and Retail Products
  • Inventory Management
  • Front of House Operations
  • Product Upselling and Cross Selling
  • Team Leadership
  • Cash Register Operation
  • Staff Scheduling
  • Coffee Shop Operations
  • First Aid

Timeline

Manager

AMANO
01.2024 - Current

Lead Barista

AMANO
10.2023 - 12.2023

Barista

Laser Wolf / K’far
07.2022 - 02.2024

Psychology Intern

Pontifical Xavierian University
07.2021 - 07.2022

Barista Manager

Salento Colombian Coffee & Kitchen
05.2021 - 01.2022

Bachelor of Science - Psychology

Pontifical Xaverian University
Andres Insuasti