Andres Lopez
Bloomington,MN
Summary
Agile and adaptable worker, good at handling stressful situations with a motivational approach and upbeat nature. Skilled in training employees, and great on providing good customer service. Accomplished Assistant Manager with years of experience consistently rising through ranks and consistently going above and beyond the work that was required and expected. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
2nd Assistant Manager
Hy-Vee
09.2015 - 06.2021
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to achieve optimal performance throughout the store.
- Managed/supervised front end and backroom end of store. Unloaded grocery delivery trucks, stocked shelves, set up displays while keeping backroom clean and organized.
- Developed loyal and highly satisfied customer base through active management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Professional Mover
Mayflower
08.2021 - 10.2021
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Arranged items at destination according to customer requests and instructions.
- Completed over multiple jobs by loading boxes and large items, unloading trucks and cleaning job sites.
- Loaded and unloaded trucks with customer possessions
Merchandiser
Scheels
10.2021 - 10.2022
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Server
Ten20 Tavern
02.2022 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
Men's Sport Shoes Sales Manager
Scheels
10.2022 - 09.2023
- Implement daily operating procedures to keep department clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying efficient management strategies and enhancing sales training.
Asset Protection Agent
Scheels
09.2023 - Current
- Performed security walks around store to monitor employee and customer activities.
- Assisted law enforcement officials with apprehending shoplifters, maintaining a safe shopping environment for customers.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Prepared reports regarding property loss features.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
- Mentored and coached store employees on safety techniques and rules.
- Conducted thorough investigations into employee theft, as well as auditing commission frauds.
Paint Line Lead
Integrated Manufacturing Solutions
04.2024 - Current
- Improved paint line efficiency by monitoring and adjusting equipment settings.
- Enhanced product quality with thorough inspection of painted items for defects and adherence to specifications.
- Maintained a clean and organized work environment, ensuring optimal productivity and safety.
- Contributed to team success by assisting coworkers with tasks when necessary.
- Ensured timely completion of projects by adhering to production schedules.
- Operated paint line machinery, maintaining strict adherence to safety protocols at all times.
- Collaborated with team members in troubleshooting complex issues related to the paint line process.
- Communicated effectively with supervisors regarding any issues or concerns related to the paint line operation.
- Developed strong working relationships with colleagues, fostering a positive work environment conducive to collaboration and problem solving.
- Utilized time management skills effectively, prioritizing tasks based on urgency while still maintaining attention to detail.
Education
No Degree - Business Management
Minnesota State University
Mankato, MNHigh School Diploma -
Windom Senior High School
Windom, MN05.2018
Skills
- Customer Service
- Management and Supervision
- Decision Making
- Team Leadership
- Employee Motivation
- Money Handling
- Forklift Operations
- Multitasking and Prioritization
- Business Leadership
- Bilingual
- Sales
- Merchandising
- Communication
Languages
Spanish
English
Timeline
Paint Line Lead
Integrated Manufacturing Solutions
04.2024 - Current
Asset Protection Agent
Scheels
09.2023 - Current
Men's Sport Shoes Sales Manager
Scheels
10.2022 - 09.2023
Server
Ten20 Tavern
02.2022 - 06.2022
Merchandiser
Scheels
10.2021 - 10.2022
Professional Mover
Mayflower
08.2021 - 10.2021
2nd Assistant Manager
Hy-Vee
09.2015 - 06.2021
No Degree - Business Management
Minnesota State University
High School Diploma -
Windom Senior High School
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