Andres Luna
Summary
Experienced hospitality and food service professional with 9 years of industry experience. Possesses strong interpersonal skills to cultivate positive relationships with both team members and guests, ensuring the delivery of exceptional experiences and the attainment of shared objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
01.2021 - Current
- Led informative workshops on coffee origins, brewing methods, and flavor profiles to educate both staff members and customers alike.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Front of House Supervisor/Main Grill Cook
Panda Express
08.2017 - 08.2020
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred, waste below 15-20%.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Consistently met or exceeded Ecosure health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Cashier
McDonald's
06.2015 - 03.2017
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
Education
Associate of Science - Biology
College of Lake County
Grayslake, IL05.2025
Skills
Bilingual: English, Spanish
Leadership experience
Hospitality
Extensive Knowledge of Espresso based drinks
Latte Art: Heart, Tulip, Rosetta
Inventory Management
Certification
On-Premise BASSET Alcohol Certification
Illinois Food Handlers Certification
Timeline
Barista Trainer
Starbucks
01.2021 - Current
Front of House Supervisor/Main Grill Cook
Panda Express
08.2017 - 08.2020
Cashier
McDonald's
06.2015 - 03.2017
Associate of Science - Biology
College of Lake County