Andres Mora Gonzalez
New York
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
17
17
years of professional experience
Work History
Server
Nice Matin Restaurant
08.2022 - Current
- Provided exceptional customer service, enhancing guest satisfaction and experience.
- Managed multiple tables efficiently during peak hours, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Trained new servers on menu items, service standards, and restaurant procedures for consistency.
- Resolved customer complaints promptly to uphold restaurant reputation and foster repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Au Zaatar Restaurant
05.2021 - 07.2022
- Maximized table turnover rate by managing reservations and seating arrangements.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Managed inventory of dining supplies to prevent shortages during service.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Sales Representative Manager
GMC Importaciones
04.2015 - 05.2021
- Led sales team to achieve quarterly targets through strategic planning and execution.
- Developed and implemented training programs to enhance product knowledge among sales representatives.
- Analyzed market trends to identify new sales opportunities and adjust strategies accordingly.
- Fostered strong relationships with key clients, improving customer satisfaction and retention rates.
- Conducted regular performance reviews to assess team effectiveness and implement necessary improvements.
- Mentored junior sales representatives, imparting industry knowledge and best practices for long-term career growth.
- Managed and motivated employees to be productive and engaged in work.
- Implemented inventory management strategies to reduce stock discrepancies and improve accuracy.
- Developed promotional displays and merchandising strategies to enhance product visibility and sales.
Communications Intern
Superintendencia De Notariado Y Registro De Colombia
06.2017 - 01.2018
- Developed and edited communication materials to enhance public understanding of registration processes.
- Assisted in organizing outreach events to promote awareness of notarial services.
- Collaborated with team members to streamline communication strategies across departments.
- Conducted research on best practices in public communication within governmental frameworks.
- Coordinated logistics for workshops aimed at educating citizens about their rights related to notarization and registration services.
Small Business Owner
Smartalk Cell Phones
09.2008 - 09.2015
- Managed daily operations to ensure effective store functionality and customer satisfaction.
- Developed marketing strategies to increase brand visibility and drive sales growth.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Trained and mentored staff on customer service best practices and product knowledge.
Script Reader
RCN Television
09.2014 - 06.2015
- Analyzed scripts for narrative structure, character development, and thematic elements.
- Provided detailed feedback and evaluations to writers and producers on script submissions.
- Collaborated with production teams to align script content with project vision and goals.
- Identified potential copyright issues within submitted scripts, ensuring compliance with industry standards.
- Participated in story development meetings, offering insights from a reader''s perspective to improve overall narrative structure.
Education
Bachelor of Arts - Journalism And Mass Communication
Unidersidad Sergio Arboleda
Bogotá, Colombia08-2019
Seminar - Strategic Communications Seminar
Centro De Excelencia Internacional Sergio Arboleda
Madrid, Spain05-2019
High School Diploma -
Colegio Heisenberg
Bogotá, Colombia12-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Menu memorization
- Sales expertise
- Order management
- Inventory management
- Positive and professional
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved organizing inventory by introducing software for managing tasks.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Documenting and sharing travel experiences
- Cooking
- Gym Workouts
Timeline
Server
Nice Matin Restaurant
08.2022 - Current
Server
Au Zaatar Restaurant
05.2021 - 07.2022
Communications Intern
Superintendencia De Notariado Y Registro De Colombia
06.2017 - 01.2018
Sales Representative Manager
GMC Importaciones
04.2015 - 05.2021
Script Reader
RCN Television
09.2014 - 06.2015
Small Business Owner
Smartalk Cell Phones
09.2008 - 09.2015
Bachelor of Arts - Journalism And Mass Communication
Unidersidad Sergio Arboleda
Seminar - Strategic Communications Seminar
Centro De Excelencia Internacional Sergio Arboleda
High School Diploma -
Colegio Heisenberg