Andres Orrala
Saint Cloud,FL
Summary
Seasoned Massage Therapist and Spa Coordinator with a proven track record at Ocean Reef Club, enhancing client well-being and satisfaction through expert application of deep tissue massage and exceptional customer service skills. Mastered complex problem-solving to elevate spa operations, achieving significant improvements in client health outcomes and operational efficiency. Guaranteed to elevate the team I work for!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Massage Therapist
Allora Day Spa
Orlando, FL
06.2024 - Current
- Implemented relaxation techniques to create a soothing environment conducive to effective therapy sessions.
- Developed personalized treatment plans to address specific health issues, such as muscle pain, injuries, and stress.
- Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
- Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
- I learned and developed additional sports therapy, reflexology, hot stone, and deep tissue techniques during my employment.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
Massage Therapist
Ocean Reef Club
Key Largo, FL
11.2023 - 05.2024
- Provide excellent professional & qualitative service to the members of the club
- Demonstrated customer service skills by providing a comfortable, safe and relaxing atmosphere for clients
- Performed Deep tissue, Swedish, and Sports massage techniques to improve clients' physical health and wellbeing
- Utilized knowledge of anatomy, physiology and kinesiology to create individualized treatment plans for each client
- Adapted massage techniques according to the client's specific needs or preferences
- Maintained massage areas by restocking supplies and sanitizing equipment
- Developed personalized treatment plans to address specific health issues, such as muscle pain, injuries, and stress.
Spa Purchasing Coordinator
Ocean Reef Club
Key Largo, FL
05.2022 - 11.2023
- Created purchase orders, tracked shipments, and monitored inventory levels
- Monitored stock levels in order to anticipate future needs and prevent overstocking situations
- Processed payments according to agreed upon terms while adhering to organizational guidelines regarding financial controls
- Coordinated between sales department, buyers, vendors, accounts payable and receivable staff members and warehouse personnel
- Maintained positive relationships with existing suppliers by providing prompt payment terms and resolving any disputes in a professional manner
- Reconciled variances between purchase order and invoice
- Maintained records of goods ordered and received
Spa Front Desk Coordinator
Ocean Reef Club
Key Largo, FL
08.2021 - 05.2022
- Demonstrated excellent customer service skills when answering phones and responding to inquiries
- Greeted customers in a friendly and professional manner, providing information about services offered
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
- Scheduled appointments and maintained and updated appointment calendars
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales
- Obtained reservation information and followed rate ratios to accurately charge customers
- Evaluated negative situations and took alternate courses of action to avoid conflict
- Reconciled daily cash drawers and prepared end-of-day reports
- Resolved guest issues with creative solutions, escalating major concerns to management
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
Fitness Front Desk Coordinator
Ocean Reef Club Key Largo
Key Largo , FL
10.2019 - 07.2021
- Greeted guests and checked them into the Fitness Center; verified identification and credit card information.
- Provided administrative support to coworkers and members of the club, taking on additional tasks during high-volume periods (working on retail restocking, inventory, or general questions about non-fitness center-related issues).
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Maintained a high standard of cleanliness and organization, routinely checking around the fitness center to ensure its standards were met.
- Open and close the facility upon clocking in and out.
Education
Massage Therapy Licensure - Massage Therapy: Wellness
Acupuncture & Massage College
Kendall10-2023
Skills
- Complex problem-solving
- Spa Services Understanding
- Operational Requirements
- Customer Needs Assessment
- Some kinesiology
- Trigger point therapy
- Anatomy knowledge
- Whole body massage
- Reflexology techniques
- Deep tissue massage
- Sports massage
- Hot Stones Massage
- Swedish massage
- Aromatherapy
- Professionalism and ethics
Certification
Massage Therapy License
Real Estate License
References
References available upon request
Languages
Spanish, Bilingual
Affiliations
- I've become a more active in the church specifically Nona Church Narcoossee Campus
- Attending White House BJJ Occasionally
- Interest in Planes & Flying!
Accomplishments
- Massage Therapist License
- Realtor License
- Becoming closer to God and being a more active member in the church
- Moving to Central Florida- I had originally lived 23 years of my life in south florida and im happy to start a new life in a welcoming city.
References
References available upon request.
Timeline
Massage Therapist
Allora Day Spa
06.2024 - Current
Massage Therapist
Ocean Reef Club
11.2023 - 05.2024
Spa Purchasing Coordinator
Ocean Reef Club
05.2022 - 11.2023
Spa Front Desk Coordinator
Ocean Reef Club
08.2021 - 05.2022
Fitness Front Desk Coordinator
Ocean Reef Club Key Largo
10.2019 - 07.2021
Massage Therapy License
Real Estate License
Massage Therapy Licensure - Massage Therapy: Wellness
Acupuncture & Massage College
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