Andres Perez
Miami,FL
Summary
Dynamic professional specializing in client engagement and high-volume operations. Expertise in lead generation and upselling, contributing to significant revenue growth. Strong communication and adaptability skills ensure exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
General Manager
Casa Ludic
San Pedro Sula, Honduras
05.2025 - Current
- Developed and implemented successful sales strategies to boost sales volume.
- Analyzed historical sales data to formulate future growth strategies.
- Directed strategic planning initiatives aligning with organizational objectives.
- Implemented operational improvements to enhance process efficiency.
Bartender, Assistant Manager
1-800-Lucky
Miami, Florida
05.2021 - 05.2025
- Managed 1000+ weekly customer interactions, practicing real-time client qualification.
- Supported lead-generation style initiatives and maximized upselling opportunities.
- Assisted in event planning to increase engagement and repeat business.
- Collaborated with suppliers for sourcing and negotiation.
- Contributed to team coaching and operational performance.
Bartender
Chotto Matte
Miami
12.2020 - 05.2021
- Identified guest needs to enhance tailored customer engagement strategies.
- Ensured consistency and maintained high quality during peak operational volume.
- Executed profit-focused upselling techniques to drive revenue growth and customer satisfaction.
Bartender, Bar Manager
Groot Hospitality
Miami
12.2018 - 03.2020
- Oversaw bar operations and strengthened vendor relationships.
- Sourced suppliers and negotiated contracts (B2B-style acquisition).
- Organized events to drive engagement and revenue.
- Trained staff, managed scheduling, and supported KPI achievement.
- Ensured accurate POS and cash-handling processes.
Chef de Partie, Bartender, Bar Lead
Zuma
Miami, FL
12.2015 - 09.2018
- Maintained structured workflow to enhance efficiency in high-volume service delivery.
- Mentored staff, fostering teamwork and collaboration across functions.
- Contributed to service excellence, driving repeat customer growth.
Education
Associate of Science - Culinary Arts
Johnson & Wales University
Miami01.2017
Skills
- Lead generation and prospecting
- Client acquisition and qualification
- Event planning and management
- Supplier sourcing and CRM
- Pipeline management and upselling
- Customer engagement and bilingual communication
- Revenue and market expansion
Languages
English
Professional
Timeline
General Manager
Casa Ludic
05.2025 - Current
Bartender, Assistant Manager
1-800-Lucky
05.2021 - 05.2025
Bartender
Chotto Matte
12.2020 - 05.2021
Bartender, Bar Manager
Groot Hospitality
12.2018 - 03.2020
Chef de Partie, Bartender, Bar Lead
Zuma
12.2015 - 09.2018
Associate of Science - Culinary Arts
Johnson & Wales University