Andres Pina
Miami,FL
Summary
Utilized military discipline and motivation to exceed sales targets and enhance client satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Manager
Grieco Ford Fort Lauderdale
Fort Lauderdale, FL
11.2025 - Current
- Developed and implemented sales strategies to boost overall dealership performance.
- Trained and mentored sales team to enhance product knowledge and customer service skills.
- Analyzed market trends to identify opportunities for growth and competitive advantage.
- Established strong relationships with clients, resulting in increased customer satisfaction and loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Associate
Ocean Cadillac
03.2025 - 11.2025
- Maintained accurate CRM notes and post-deliveries follow-through to drive referrals.
- Ensured compliance with dealership policies, manufacturer requirements, and training standards while maintaining professionalism and integrity.
- Built long-term relationships with repeat and referral clients by providing honest guidance, consistent communication, and reliable follow-through.
- Stayed up to date on new Cadillac models, features, and updates to confidently present vehicles to customers.
- Represented Cadillac professionally in all client interactions, maintaining a polished appearance and respectful communication.
Service Advisor
Bomnin Chevrolet
01.2024 - 03.2025
- Primary point of contact for customers needing service/repair; performed accurate write-ups, estimates, and repair order approvals.
- Presented and explained Cadillac’s luxury service offerings, maintenance schedules, and manufacturer recommendations in clear, client-friendly language.
- Coordinated closely with technicians and parts departments to ensure on-time, first-time-fix outcomes.
- Maintained precise service records and customer interactions to ensure compliance with brand standards.
- Upsold manufacturer-recommended services and accessories aligned with multipoint inspections and customer needs.
- Protected CSI by resolving service concerns quickly and keeping clients informed at every step.
Automobile Salesperson
Sunrise Chevrolet Buick GMC
04.2022 - 12.2023
- Led discovery, demonstrations, and test drives across Chevy, Buick, and GMC model lines.
- Matched client needs to the right vehicle using a consultative sales approach.
- Managed follow-ups via phone, text, email, and CRM to build pipeline and increase close rates.
- Coordinated appraisals, financing, and paperwork to enable smooth same-day deliveries.
- Grew per-unit gross and CSI through accessories, protection products, and service plan recommendations.
- Shared product knowledge and best practices that improved team performance.
- Answered customer questions regarding accessories, vehicle sizing, and care.
- Built rapport and long-term relationships to encourage repeat and referral business.
- Increased sales through upselling and complementary product recommendations.
- Trained and developed new sales associates in products, sales techniques, and company procedures.
- Enhanced team productivity through improved communication and project-management tools.
Cavalry Scout
US Army
05.2021 - 03.2022
- Operated wheeled and tracked vehicles and communications equipment.
- Educated new platoon members on procedures and daily operations.
- Communicated mission updates and task completion to supervisors.
- Verified inventory accuracy and investigated discrepancies.
- Supported platoon security operations, route reconnaissance, and deployment readiness.
Human Resources
US Army
06.2018 - 04.2021
- Maintained accurate CRM notes and post-deliveries follow-through to drive referrals.
- Ensured compliance with dealership policies, manufacturer requirements, and training standards while maintaining professionalism and integrity.
- Built long-term relationships with repeat and referral clients by providing honest guidance, consistent communication, and reliable follow-through.
- Stayed up to date on new Cadillac models, features, and updates to confidently present vehicles to customers.
- Represented Cadillac professionally in all client interactions, maintaining a polished appearance and respectful communication.
Education
Associate of Arts - Business
Miami Dade College
Miami, FL05.2024
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Client relationship management
- Sales strategy development
- Motivational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
Grieco Ford Fort Lauderdale
11.2025 - Current
Sales Associate
Ocean Cadillac
03.2025 - 11.2025
Service Advisor
Bomnin Chevrolet
01.2024 - 03.2025
Automobile Salesperson
Sunrise Chevrolet Buick GMC
04.2022 - 12.2023
Cavalry Scout
US Army
05.2021 - 03.2022
Human Resources
US Army
06.2018 - 04.2021
Associate of Arts - Business
Miami Dade College