Andres Reyes
Wilmette,IL
Summary
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Overview
29
29
years of professional experience
Work History
Rail Service Supervisor 3
Chicago Transit Authority, CTA
Chicago, Illinois
01.1996 - Current
- Developed and implemented departmental policies and procedures for efficient operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Performed regular inspections of work areas to identify potential safety hazards.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Interpreted and explained work procedures and policies to brief staff.
- Researched and prepared reports required by management or governmental agencies.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Education
High School Diploma -
Saint Rita High School
Chicago, IL05-1995
Skills
- Task delegation
- Complaint handling
- Employee engagement
- Workforce planning
- Scheduling expertise
- Service delivery
- Supervisory role experience
- Scheduling
- Courteous demeanor
- Verbal and written communication
- Policy enforcement
Affiliations
- Exercising
- Quality time with my children
- Helping those in need
Timeline
Rail Service Supervisor 3
Chicago Transit Authority, CTA
01.1996 - Current
High School Diploma -
Saint Rita High School