Nicholas "Nick" Ralston
Mustang,OK
Summary
Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
14
14
years of professional experience
Work History
Service Supervisor 3
Halliburton Energy Services
03.2022 - Current
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Monitored team's performance and gave feedback when necessary.
- Handled customer complaints and inquiries.
- Overseeing tools and cementing on oil sites.
- Calculating figures and materials for jobs and preparing before being on site.
Field Specialist 3
Schlumberger
08.2021 - 03.2022
- Fostered positive working relationships with clients through proactive communication and problem-solving initiatives.
- Delivered high-quality results under pressure by adapting quickly to changing circumstances in the field environment.
- Played a key role in successful project completion by coordinating logistics and managing timelines efficiently.
- Ran tools and cementing tasks on site.
- Managed and supervised a field crew for jobs from preparation to completion on site.
Owner/Operator Truck Driver
Indiana Transport
07.2020 - 07.2021
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
Service Supervisor 3
Halliburton Energy Services
05.2010 - 03.2020
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Monitored team's performance and gave feedback when necessary.
- Handled customer complaints and inquiries.
- Overseeing tools and cementing on oil sites.
- Calculating figures and materials for jobs and preparing before being on site.
Education
Tascosa High School
Amarillo, TXSkills
- Technical knowledge
- Complaint Handling
- Complaint resolution
- Task Delegation
- Management experience
- Policy Enforcement
- Training development aptitude
- Critical Thinking
- Staff Training
- Microsoft Outlook
- Paperwork Processing
- Microsoft Excel
Timeline
Service Supervisor 3
Halliburton Energy Services
03.2022 - Current
Field Specialist 3
Schlumberger
08.2021 - 03.2022
Owner/Operator Truck Driver
Indiana Transport
07.2020 - 07.2021
Service Supervisor 3
Halliburton Energy Services
05.2010 - 03.2020
Tascosa High School
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