Harmanjot Hans

Field Supervisors - Field supervisors facilitate the safe, reliable, and timely delivery of rail service. They use a variety of computer programs proficiently. Supervisors drive a county vehicle (typically a van) up to several hours at a time, work outside approximately 95% of the time and must endure inclement weather and occasional unsanitary conditions. Other duties include:

• Monitor service and facilities, perform minor mechanical troubleshooting on the road, coordinate with other agencies to help minimize service disruptions, and propose and implement solutions to service-related problems.
• Respond to emergencies on rail vehicles, rail platforms and rail rights-of-way and coordinate required activities with emergency response personnel; investigate rail accidents, derailments, incidents and industrial injuries.
• Provide accurate and timely documentation regarding incidents that occur on the right-of-way, platforms, and rail yard.
• Provide on-the-scene customer service and public relations for Rail; refer complaints to Operations Chief and assist with the fact-finding process.

Base Dispatchers/Planners - Base dispatchers/planners work in an office setting and use a variety of computer programs proficiently and manage several tasks at a time. Their duties include:

• Fill assignments with a qualified, non-impaired operator in accordance with the guidelines of the labor agreement.
• Inform rail operators of assignments and assign operators to cover absences due to illness, miss-outs, management requests, and other events.
• Respond to inquiries from operators regarding work schedules, overtime, run specifics, and other related contract provisions.
• Compute operator pay time, record operator attendance and maintain records for the base.
• Maintain a variety of electronic reports; perform electronic data input and retrieval; review for accuracy all forms and documents received from rail operators and forward them to management or other units, as appropriate.
• Communicate and coordinate with vehicle maintenance staff on vehicle availability and maintain related documentation.
• Interact with a variety of Metro employees by telephone and in person.

Link Rail Operations Controller – Link Rail Operations Controllers are responsible for train operations on the mainline and work at the Link Control Center. They use a variety of computer programs proficiently and manage several tasks at a time. This is a stressful environment that requires excellent verbal and written communication skills as well as the ability to multi-task. Other duties include:

• Monitoring on time performance, Right of Way personnel, and field staff.
• Coordinate and interact with a variety of agency and outside personnel.
• Monitor fire, life, and safety alarm systems throughout the Link alignment.
• Control, monitor, and dispatch the entire Link rail system and maintain daily record keeping.
• Monitor Communication Center console and take action as appropriate; monitor and operate computerized and technical equipment and resolve operational problems; monitor DSTT and Rail operations to ensure delivery of service.
• Implement strategies and plans for the movement of trains to maintain service levels and provide extra service as required; assess overall rail service needs and make recommendations for improvement.
• Continuously communicate with operators using a variety of communication media such as two-way radio and cellular phones; monitor and maintain recording equipment; monitor radio traffic and respond with personnel changes, vehicle exchanges, or other changes as needed.

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. Rail Operators are expected to model and apply equity and social justice shared values, behaviors and practices across all the job duties listed below:

• Provide safe, professional, and courteous on-time light rail service for customers in King County
• Conduct self in an appropriate manner as a representative of KC Metro & Sound Transit using sound judgment at all times, working safely on the job, respecting co-workers and assuring the quality of services to all customers both internal and external
• Operate LRV in revenue and non-revenue service in strict compliance with King County Light Rail rules and procedures pertaining to operations
• Reports all unusual occurrences including vehicle and Right-of-Way to the Controller and follows all traffic, safety, emergency and standard rules and operating procedure
• Successfully communicate with and follow directions from LINK Control Center via radio
• Communicate effectively with all customers regarding service delays, disruptions, and during emergency situations
• Prepare, submit and maintain accident and incident reports and other documentation as determined by management
• Operate test trains as required for acceptance of equipment and all other tests required which specify the need for train operations

• Operate various transit vehicles in complex urban, suburban and rural environments in wide ranging weather conditions; operate vehicles in adverse weather conditions or in emergency situations; operate specialized transportation equipment and allied systems.
• Represent the County in a highly professional manner in all customer and public contacts; provide service and fare information, collect fares and issue transfers/passes.
• Provide service for special needs customers in compliance with Americans with Disabilities Act (ADA) requirements; operates passenger lift and kneeler; assist passengers and properly secure wheelchairs; announces stops and points of interest.
• Handle emergency, critical or hazardous situations calmly and effectively in accordance with written procedures; prepare required incident and accident reports.
• Assess, evaluate and provide feedback regarding transit operations, service and equipment to other departments within the agency; provide varied information as requested to a diverse riding public.
• Operate and monitor onboard bus technology including automated fare processing, radio communications, surveillance and related systems; respond to information generated as appropriate and required.
• Instruct other Operators in route qualifications; instruct and evaluate new hires.
• Perform other duties as assigned.

• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked and verified photo identification prior to granting facility access.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.