Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Skyler Jackson

Tacoma

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth. Current Rail Operator with extensive customer service experience, skilled in coordinating with staffing and providing guidance for employees. Strong conversationalist able to engage customers one-on-one and de-escalate potential conflicts.

Overview

13
13
years of professional experience

Work History

Light Rail Operator

King County Metro
01.2024 - Current
  • Provided passenger customer service, including assisting passengers with special needs and in special circumstances, including offering assistance in boarding or de-boarding; providing information to passengers regarding service, area schedules, etc.
  • Maintain contact with traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains. relay any safety concerns, i.e. pedestrians in trackway as well as traffic obstructions and concerns.
  • Daily safety pre-trip of trains in the yard to search for damage to the exterior and interior of the train consist; as well as performing tests for all operating systems to unsure the train can operate above expectations.
  • Observe tracks to detect obstructions such as misaligned switches and rail obstructions While constantly scanning the surroundings of the mainline for potential safety restrictions.
  • Actively takes the opportunity to help train new rail trainees for OTJ training to further help strengthen their skills and maintain a hands on approach to the 3 tenents of Rail; Saftey, Service, Schedule.

Head-bartender

Kraken Bar And Lounge
05.2012 - 03.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies, avoiding expensive rush orders.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Focused on creating fun and safe environment and community during normal bar shifts as well as on busy show nights.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Live mixed soundboard for busy show nights.
  • Light maintenance duties of fixing pinball machines,broken light fixtures and bathroom accessories.
  • Knowledgeable in exchanging/swapping CO2 canisters and maintaining clean beverage lines.

Bartender

El Corazon
02.2013 - 03.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.

Education

No Degree - AAST-Medical Informatics

Bellevue College
Bellevue, WA
04.2025

High School Diploma -

Lake Stevens Sr High School
Lake Stevens, WA
06.2002

Skills

  • Customer Needs Assessments
  • Familiar High-Volume Environments
  • Inventory Management/ Ordering Business Supplies
  • Weekly Schedule Development For Both Employees and Maintenance
  • Valid Driver's License
  • Multitasking and Organization
  • Fluent in MS Office and Telecommunication platforms
  • Strong Critical Thinking Background
  • Strong Interpersonal Communication with an Emphasis on strengthening Multilculteral Communication
  • Maintenance and Repair
  • Mechanical troubleshooting

Interests

  • Wildlife and Landscape Photograpy
  • Music
  • Outdoor Recreation
  • Crafting and DIY Projects
  • Animal Welfare Advocacy
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Volunteering at local animal shelters and rescue organizations

Timeline

Light Rail Operator

King County Metro
01.2024 - Current

Bartender

El Corazon
02.2013 - 03.2015

Head-bartender

Kraken Bar And Lounge
05.2012 - 03.2023

High School Diploma -

Lake Stevens Sr High School

No Degree - AAST-Medical Informatics

Bellevue College

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