Miranda Garcia
Los Angeles,CA
Summary
With a proven track record at Los Angeles Metropolitan Transportation Authority, I excel in operational knowledge and communication, ensuring peak performance and passenger satisfaction. My expertise in regulatory compliance and problem-solving has significantly enhanced service quality, with focusing on training and mentoring teams for excellence. Self-motivated Locomotive Engineer 10+ year background interpreting Transportation orders, monitoring gauges,meters and diagnosing minor breakdowns. Analytical and determined professional with proven communication and troubleshooting skills. Expertise in locomotive inspection and train assembly, disassembly, and Certified in Heavy Rail and Light Rail. Safety-conscious Train Operator successful at presenting on-board information to keep passengers well-informed. Skilled in inspecting vehicles and promptly addressing maintenance issues to protect passenger safety. Ready to tackle new challenges with expanding company in travel and Transportation industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Light Rail Operator
Metropolitan Transportation Authority
04.2022 - Current
- Ensured smooth operations by conducting thorough pre-trip inspections of vehicle systems and equipment, identifying any issues or potential problems.
- Demonstrated adaptability during service disruptions or emergencies by quickly adjusting plans according to dispatcher instructions while maintaining focus on passenger safety.
- I train new rail operators, focusing on safety and smooth operations. I monitor and document their performances as well as ensuring we follow rules, procedures and keep safe and efficient operations.
Transit Bus Operator
Metropolitan Transportation Authority
02.2015 - 04.2022
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Operations Supervisor
Towne Park Valet
06.2012 - 02.2015
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Guest Service Team Leader
Target
06.2008 - 06.2012
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Assigned daily job tasks and workloads to over two dozen team members.
- Proactively communicated with guests to identify their needs and preferences, allowing for personalized service offerings.
- Reviewed customer feedback regularly to identify areas for improvement in guest services operations.
Education
Communication Studies
El Camino College
Torrance, CAHigh School Diploma -
Crenshaw Sci Tech Engr Math And Med Magnet
Los Angeles, CA06.2008
Skills
- Operational Knowledge
- Attention to Detail
- Communication Skills
- Problem-Solving
- Customer Service
- Technical Aptitude
- Physical Stamina
- Regulatory Compliance
Certification
- Certified Light Rail Line Instructor, Los Angeles Metropolitan Transportation Authority
- Certified Light Rail, Los Angeles Metropolitan Transportation Authority
- Certified Heavy Rail, Los Angeles Metropolitan Transportation Authority
Timeline
Light Rail Operator
Metropolitan Transportation Authority
04.2022 - Current
Transit Bus Operator
Metropolitan Transportation Authority
02.2015 - 04.2022
Operations Supervisor
Towne Park Valet
06.2012 - 02.2015
Guest Service Team Leader
Target
06.2008 - 06.2012
Communication Studies
El Camino College
High School Diploma -
Crenshaw Sci Tech Engr Math And Med Magnet