Hikeem Jordan
Philadelphia,PA
Summary
Polished professional experienced in safely transporting passengers on daily basis with consistent on-time stops. Adept at safely operating trains on embedded and raised tracks.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Light Rail Operator
South Eastern pennsylvania transportation authorit
Philadelphia, PA
05.2021 - Current
- Conducted ticket sales and collected fares from passengers.
- Performed daily pre-trip inspections of light rail vehicles to ensure safety and compliance with regulations.
- Checked doors before departing from each station to ensure they were closed properly.
- Assisted disabled passengers with boarding and exiting the light rail vehicle.
- Followed standard operating procedures for starting up and shutting down the light rail vehicle at designated stations along the route.
- Reported any defects or issues related to the light rail vehicle's performance or equipment immediately.
- Inspected brake systems regularly for proper functioning.
- Recorded data such as time logs, passenger counts, fare collections and incident reports accurately.
- Monitored passenger numbers, ensuring that the maximum capacity was not exceeded for safety reasons.
- Monitored track conditions along assigned routes for potential hazards.
- Adhered strictly to speed limits when driving the light rail vehicle.
- Maintained communication with dispatchers via radio or telephone to report any delays or incidents on the line.
- Readied cabins for inspection by supervisors prior to departure from terminal stations.
- Responded to emergency situations such as medical emergencies, fires, hazardous material spills or mechanical breakdowns according to established protocols.
- Provided customer service assistance to passengers regarding route information or other inquiries as needed.
- Operated light rail vehicle in a safe and efficient manner, adhering to all rules and regulations.
Utility Food Service Worker
Children Hospital of Philadelphia
Philadelphia, PA
08.2015 - 09.2021
- Utilized point-of-sale systems for taking orders from customers.
- Prepared beverages such as coffee, tea, soda.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Operated dishwashing machines safely and efficiently.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Assisted with unloading deliveries from suppliers into storage areas.
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties as assigned by management.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Banquet Server
Marriott hotel
Philadelphia, PA
04.2014 - 08.2015
- Assisted with installation of new equipment or modifications to existing systems.
- Inspected and repaired electrical, mechanical, hydraulic, and pneumatic systems.
- Provided technical assistance to other departments regarding utility systems issues.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Served beverages and appetizers to guests in an efficient manner.
- Answered questions regarding menu items and assisted guests in making selections.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Changed table settings between courses as necessary.
- Provided refills on drinks as requested by customers.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Greeted guests upon arrival and provided assistance throughout the event.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Replenished beverages throughout meal service as needed.
- Organized payment transactions accurately while providing excellent customer service.
- Set up stations for serving meals according to established guidelines.
- Followed proper sanitation guidelines when handling food items.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Replenished buffet lines with fresh foods as needed.
- Ensured that all dishes were served at the correct temperature.
- Cleared away used plates and utensils following end of meal service.
- Carried trays of food items from kitchen to dining areas.
- Responded promptly and courteously to guest inquiries and complaints.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Communicated with chefs regarding any special requests from guests.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Stocked service stations with ice, napkins and straws.
Education
High School Diploma -
Overbrook High School
Philadelphia, PA06-2013
Skills
- Incident Reporting
- Radio communication
- Stress Tolerance
- Operational Support
- Safe Driving Practices
- Customer service expertise
- Team building
- Multitasking
- Interpersonal Communication
- Time Management
- Adaptability and Flexibility
- Analytical Skills
- Effective Communication
- Professionalism
- Attention to Detail
- Self Motivation
- Problem-solving abilities
- Teamwork and Collaboration
Timeline
Light Rail Operator
South Eastern pennsylvania transportation authorit
05.2021 - Current
Utility Food Service Worker
Children Hospital of Philadelphia
08.2015 - 09.2021
Banquet Server
Marriott hotel
04.2014 - 08.2015
High School Diploma -
Overbrook High School