Andres Tinoco
Pasadena,TX
Summary
Dependable Restaurant Server with 9 years of experience in customer service and hospitality. Looking to make use of my interpersonal and hands-on skills to achieve the goals of a dealership that focuses on customer satisfaction, customer experience, and Automotive Repair. Highly motivated with hands on training in engine diagnosis and repair in learning the Automotive Technician field and currently enrolled at San Jacinto College: Central Campus. Seeking an entry level job as an Auto Technician Apprentice to gain more experience on the job while enrolled in the program. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Server
Texas Roadhouse
Pasadena, TX
05.2016 - Current
- Dealing with complaints or problems with a positive attitude
- Issue bills and accept payments
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items, and recorded order information.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
T-Mobile Expert
T-Mobile
Houston, TX
05.2024 - 10.2024
- Dealing with complaints or problems with a positive attitude
- Help customers with basic device trouble shooting
- Answer customer phone calls and answer questions
- Installing screen replacement warranties
- Follow up with customers
- Developed tailored mobile solutions to enhance customer experiences and meet diverse needs.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Conducted market research to identify trends, guiding development of in-demand mobile features.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Automotive Technician
San Jacinto College
Pasadena, TX05-2027
High School Diploma -
Pasadena High School
Pasadena, TX05-2017
Skills
- Valid driver's license
- Customer service
- Clean driving record
- Computer skills
- Ability to stand for extended periods of time
- Attention to detail
- Safety precautions
- Brake servicing
- Oil changes
- Problem-solving abilities
- Organizational skills
- Teamwork and collaboration
- Fast-paced
- Lifting Heavy Objects
- Adaptable and flexible
- Tire maintenance
- Multitasking Abilities
- Problem-solving
- Excellent communication
- Battery changing
- Willing to learn
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
T-Mobile Expert
T-Mobile
05.2024 - 10.2024
Server
Texas Roadhouse
05.2016 - Current
No Degree - Automotive Technician
San Jacinto College
High School Diploma -
Pasadena High School