Lauren Graham
Lexington,KY
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate positive interactions. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
17
17
years of professional experience
Work History
Server
Lost Palm
06.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Portofino LLC
03.2012 - 06.2023
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Nanny
Personally Employed
04.2009 - 06.2010
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
After-School Program Leader
Parks And Recreation
08.2007 - 05.2009
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
Education
GED -
Career & Tech Ed
Lexington, KY05.2008
Skills
- Order delivery practices
- Guest Engagement
- Supply Restocking
- Safe Food Handling
- Light Housekeeping
- Child Supervision
- Cleaning and sanitation
- Valid Driver's License
- Complaint resolution
- Consultative Sales
- Product Knowledge
- Workload balancing
- Strategic Planning
- Customer Service
- Time Management
- Multitasking
Timeline
Server
Lost Palm
06.2023 - Current
Server
Portofino LLC
03.2012 - 06.2023
Nanny
Personally Employed
04.2009 - 06.2010
After-School Program Leader
Parks And Recreation
08.2007 - 05.2009
GED -
Career & Tech Ed
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