Andres Villasenor
San Bernardino,CA
Summary
Server with a track record of exceptional customer service and guest engagement, demonstrated across roles at IHOP and Olive Garden. Skilled at suggestive selling and order accuracy, I excel in fast-paced environments, ensuring guest satisfaction and loyalty. Bilingual and committed to maintaining high standards. I prioritize team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
IHOP
01.2023 - 04.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Listened to customer concerns and complaints and quickly rectified issues
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Memorized menu to help diners make informed meal choices
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
Server
Olive Garden
10.2021 - 11.2022
- Served tables in a timely and polite manner
- Met customer satisfaction by ensuring quick and accurate service
- Recommend and upsell menu items when taking orders
- Maintain proper communication with team members and customers
- Maintain restaurant by stocking, doing side work, etc
Server
IHOP
09.2019 - 09.2021
- Attended to restaurant needs while taking tables
- Provided a positive overall experience for the customer
- Maintained proper and clear communication during customer interactions, regardless of how busy the restaurant gets
- Ensured order accuracy
- Maintained a quick work pace to minimize customer wait time
- Attentive to customer needs
- Maintained a sense of awareness to surroundings
Education
Biological Psychology
CSUSB
Skills
- Strong Work Ethic
- Bilingual
- Exceptional customer service
- Guest Engagement
- Order Accuracy
- Suggestive Selling
- Memory retention
- Safe Food Handling
- Cleanliness standards
- Professional Appearance
- Cash Handling
- Food Running
- Supply Restocking
Certification
Food Handlers Card
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
IHOP
01.2023 - 04.2025
Server
Olive Garden
10.2021 - 11.2022
Server
IHOP
09.2019 - 09.2021
Biological Psychology
CSUSB
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