Results-driven professional with expertise in administration, customer service, and consular operations. Thrives in fast-paced environments, delivering exceptional service and optimizing efficiency.
Overview
2025
2025
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Administrative Assistant
Embassy of Mexico
03.2021 - 01.2025
Handled incoming calls, emails, and correspondence with professionalism and efficiency
Drafted and edited official letters, emails, and documents for embassy staff
Processed invoices, expenses, and financial transactions to support administrative operations
Coordinated official events, receptions, and functions, ensuring seamless execution
Maintained organized records and archives for key consular documents
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Consular Officer (Consulate on Wheels)
Embassy of Mexico
Entered data into government-run software with accuracy and attention to detail
Prepared and reviewed documents for processing
Conducted interviews and assessments to ensure applicants met requirements for consular services
Office Manager
Pool Scouts of West Orange
06.2020 - 03.2021
Oversaw office inventory management, including ordering and stock organization
Optimized workflows for payment collections, accounts payable/receivable, and recordkeeping
Implemented process improvements to enhance productivity and efficiency of office operations
Customer Care Assistant
University of the District of Columbia
09.2019 - 05.2020
Responded to customer inquiries via phone and email, ensuring satisfaction
Provided detailed information on services and resources to meet customer needs
Maintained high levels of customer satisfaction through proactive problem-solving
Peer Advisor
University of the District of Columbia
03.2019 - 08.2019
Assisted students with course registration and career planning
Evaluated students' academic progress and study habits to set actionable goals
Provided one-on-one counseling to guide students in overcoming academic challenges
Education
Bachelor of Arts - Political Science
University of The District of Columbia
Washington, DC
Associate of Science - Psychology
Valencia Community College
Orlando, FL
Skills
Administrative Support
Microsoft Office Suite
Google Suite
Time Management
Detail-Oriented
Event Coordination
Project management
Certification
Kidney Health Coach
Timeline
Administrative Assistant
Embassy of Mexico
03.2021 - 01.2025
Office Manager
Pool Scouts of West Orange
06.2020 - 03.2021
Customer Care Assistant
University of the District of Columbia
09.2019 - 05.2020
Peer Advisor
University of the District of Columbia
03.2019 - 08.2019
Consular Officer (Consulate on Wheels)
Embassy of Mexico
Bachelor of Arts - Political Science
University of The District of Columbia
Associate of Science - Psychology
Valencia Community College
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