Andresha Bailey
Dallas
Summary
Licensed Insurance Agent with a strong commitment to delivering exceptional customer service and building lasting client relationships. Experienced in guiding clients through insurance options, assessing individual needs, and providing tailored coverage solutions. Known for clear communication, attention to detail, and a client-focused approach that ensures satisfaction and trust. Skilled in resolving inquiries, and maintaining compliance with industry regulations while enhancing the overall customer experience.
Overview
4
4
years of professional experience
2015
2015
years of post-secondary education
Work History
Licensed Insurance Agent
GEICO, Government Employees Insurance
Richardson
09.2025 - Current
- Assisted clients with policy selection and coverage options.
- Explained insurance terms and conditions clearly to customers.
- Processed policy applications and renewals efficiently.
- Sell personal insurance policies, including homeowners, auto, and renters.
- Assess client insurance needs and recommend appropriate coverage solutions.
- Provide quotes, policy comparisons.
Strategic account coordinator
Airgas, an Air Liquide
Germantown
06.2024 - 08.2025
- Providing a centralized point of contact and the coordination of new job setups, orders, cylinder pickups, job closures, audits, and Lou reports.
- Demonstrate a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase customer satisfaction.
- Act as a liaison between the customer and local branch.
- Coordinate urgent same day and next day deliveries with local branches to ensure timely product delivery.
- Order management using SAP system.
- Build and maintain strong relationships with key decision makers at client organizations, fostering open communication and trust.
- Manage account details within CRM systems ensuring accurate data entry and updating information on client needs, opportunities, and contract details.
- Prepare and distribute client reports, presentations and account status updates as needed.
Inside sales and retention specialist
Spectrum Communications C
Milwaukee
08.2021 - 05.2024
- Inbound call handling by receiving calls from customers looking to cancel their services and actively listen to understand their reasons for leaving.
- Provide product and service knowledge by processing in depth knowledge of all spectrum offerings including pricing plans, bundled packages, and current promotions to effectively present options.
- Negotiate by utilizing effective sales techniques to counter customer objectives and convince them to stay with spectrum.
- upselling and cross selling by identifying opportunities to add additional services or upsell existing plans to enhance customer value.
- Account management, maintaining customer accounts, updating information ensuring accurate billing.
- Establishing positive rapport with customers to foster loyalty and long term relationships.
- Order Management using Centrix, Salesforce, and CRM systems.
- Process financial transactions.
Education
Brookfield Central High School
Brookfield, WISkills
- Client relationship management
- Customer service excellence and support
- Sales and business development
- Policy review and recommendations
- Account management and retention
- Problem solving
- Negotiation skills
- Conflict resolution
- Data entry and reporting
- Time management and multi -tasking
- SAP, CRM, and salesforce experience
Timeline
Licensed Insurance Agent
GEICO, Government Employees Insurance
09.2025 - Current
Strategic account coordinator
Airgas, an Air Liquide
06.2024 - 08.2025
Inside sales and retention specialist
Spectrum Communications C
08.2021 - 05.2024
Brookfield Central High School