Andres Sebastian Bautista Sepulveda
Summary
Dedicated second-year engineering student pursuing an Associate Degree in Engineering at Pitt Community College with a solid foundation in engineering principles and hands-on experience in CAD design. Proficient in SolidWorks, Microsoft Word, and Excel. Native Spanish speaker with high proficiency in English. Seeking an internship or entry-level position to apply academic knowledge and technical skills in a real-world setting.
Overview
6
6
years of professional experience
Work History
Operations Manager
Semtelco Ingenieria SAS
06.2018 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Call Center Agent
Teleperformance
05.2016 - 08.2017
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
Associate Degree in Engineering -
Pitt Community College
Winterville, NC07.2025
No Degree - English-as-a-Second-Language Education
East Carolina University
Greenville, NC05.2023
High School Diploma -
Colegio Atanasio Girardot
Bogota, Colombia12.2004
Skills
- Problem-Solving
- Team Leadership
- Microsoft Office
- Information Interpretation
- Fluent Bilingualism
- Terminology research
- Interpretation Equipment Use
- Employee Motivation
- English Fluency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Semtelco Ingenieria SAS
06.2018 - 03.2022
Call Center Agent
Teleperformance
05.2016 - 08.2017
Associate Degree in Engineering -
Pitt Community College
No Degree - English-as-a-Second-Language Education
East Carolina University
High School Diploma -
Colegio Atanasio Girardot
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