ANDREW A. ARELLANO
El Paso,TX
Summary
Sales Manager with 11+ years of experience driving revenue growth and leading high-performing teams. Proven track record in strategic planning, client relationship management, and executing effective sales strategies. Results-driven and adaptable, with a strong focus on collaboration and achieving organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Manager
Casa Nissan
09.2025 - Current
- Lead new and used vehicle sales to achieve volume and gross profit targets
- Recruit, train, coach, and manage sales consultants
- Structure and close deals while ensuring customer satisfaction
- Oversee inventory levels, aging, and vehicle merchandising
- Monitor sales performance, KPIs, and CRM activity
- Manage leads, digital sales, and follow-up processes
- Ensure compliance with dealership, OEM, and legal standards
- Collaborate with F&I, service, and marketing teams
- Resolve escalated customer issues and negotiations.
General Sales Manager
VIVA AUTO GROUP
04.2021 - 09.2025
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Built and Maintained strong business relevant relationships.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Hired and trained highly qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Negotiated contracts with direct lenders for better approval terms.
- Developed training programs for new hires, enhancing product knowledge and customer engagement skills.
- Led sales team to achieve quarterly revenue targets through strategic planning and market analysis.
Used Car Sales Manager
Casa Automotive Group
02.2020 - 04.2021
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Negotiated trade-ins and purchase prices with customers.
Sales Consultant
Casa Nissan
03.2013 - 08.2020
- Generated new business by developing marketing initiatives, performing prospect calls, and networking referrals.
- Maintained up-to-date knowledge of store merchandise and policies.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Consistently exceeded quotas by pursuing and closing sales.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Negotiated prices with customers who wanted to buy new and used cars from the dealership's lot.
- Followed up with customers to build long-term relationships and successful referrals.
Education
High School Diploma -
Montwood High School
05.2011
Some College - Fire Prevention And Safety Technology
El Paso Community College
El Paso, TXSkills
- Sales Statistics Analysis
- Lender Relations
- Credit History Analysis
- Inventory Management and Planning
- Performance tracking and analysis
- Sales performance coaching
Certification
Certified Finance, THE ACADEMY F&I, 2020-03-01
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Casa Nissan
09.2025 - Current
General Sales Manager
VIVA AUTO GROUP
04.2021 - 09.2025
Used Car Sales Manager
Casa Automotive Group
02.2020 - 04.2021
Sales Consultant
Casa Nissan
03.2013 - 08.2020
High School Diploma -
Montwood High School
Some College - Fire Prevention And Safety Technology
El Paso Community College