Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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Andrew Alterman

Delray Beach,Florida

Summary

Seasoned executive with over a decade of leadership in healthcare management at Zinnia Health, specializing in admissions strategy development, revenue cycle optimization, and facility operations management. Expertise spans B2B sales strategies, health insurance, pharmaceutical sales, payor negotiations, claims processing, appeals management, and regulatory compliance, driving measurable improvements in operational efficiency and financial performance. Proven track record in data analysis techniques to inform decision-making, process improvement strategies to reduce costs, and marketing collaboration initiatives to enhance visibility. Skilled in sales training and development, employee retention strategies, recruitment leadership, training program development, and compliance monitoring, fostering high-performing teams with 95% retention rates. Key accomplishments include increasing patient enrollment by 25%, boosting revenue by $2.5 million through strategic partnerships and contract negotiations, reducing operational costs by 18%, and resolving 85% of disputed claims efficiently. Recognized thought leader with speakerships at major conferences on topics like revenue cycles, payor negotiations, and team building, consistently aligning innovative solutions with organizational goals to advance healthcare missions.

Overview

19
19
years of professional experience

Work History

Director of Admissions

Zinnia Health
Delray Beach, FL
03.2024 - Current
  • Supervised a team of 54 personnel in the central call center, alongside the external sales team, to drive admissions through inbound calls coming from SEO, PPC, and other sources.
  • Worked with the outside sales team to bring in new accounts, find new business to balance the budget, and save money on digital marketing by utilizing the outside marketing sales team.
  • Cultivated relationships to boost organizational visibility beyond online platforms.
  • Oversaw admissions strategy, enhancing processes for student enrollment.
  • Developed training programs for admissions staff, improving performance and efficiency.
  • Analyzed admissions data to identify trends and guide decision-making initiatives.
  • Collaborated with marketing teams to design effective outreach campaigns.
  • Streamlined application review procedures, ensuring timely processing of submissions.

Director of Admissions, Marketing & VA Relations

Praesum Healthcare
Delray Beach, FL
08.2014 - 02.2024
  • Engaged in marketing initiatives to cultivate relationships within VA community and related organizations.
  • Collaborated with billing team to negotiate contracts and streamline billing processes.
  • Secured business from new accounts, enhancing quality of care delivery.
  • Led recruitment efforts to attract diverse talent for Zinnia Health programs.
  • Established strategic partnerships with community organizations for effective outreach.
  • Oversaw training for admissions team to ensure compliance with industry standards.
  • Managed full-cycle recruitment across multiple departments for various positions.
  • Reviewed patient records to ensure medical necessity and compliance with regulations.

Director of Admissions

Elements Behavioral Health
05.2011 - 08.2015
  • In my initial management position, I was promoted to lead a small team of B2B and admissions representatives whose primary role was to assist patients in accessing treatment.
  • I gained foundational knowledge about insurance and how to engage with referral sources through B2B marketing.
  • Additionally, I learned the essential principles of leadership and the responsibilities necessary to collaborate effectively and foster success.

Mortgage Banker

Bank of America
12.2006 - 04.2011
  • As a key leader in the mortgage department at Bank of America, I thrived in selling and originating mortgage loans, expertly guiding clients from the initial consultation through to loan closing.
  • I optimized processes, provided training for team members, and ensured accurate verification of financial and insurance information.
  • My contributions increased the call center's capacity, enhanced client satisfaction, and propelled substantial business growth.

Education

Bachleor’s of Arts & Science - Sociology, Criminal Justice

University of North Florida
Jacksonville, Florida
01.2005

Skills

  • Healthcare management
  • Census oversight
  • B2B sales strategies
  • Health insurance expertise
  • Sales and marketing
  • Pharmaceutical sales
  • Payor negotiations
  • Claims processing
  • Appeals management
  • Sales training and development
  • Leadership skills
  • Employee retention strategies
  • Regulatory compliance
  • Facility operations management
  • Revenue cycle optimization
  • Admissions strategy development
  • Data analysis techniques
  • Training program development
  • Marketing collaboration initiatives
  • Process improvement strategies
  • Contract negotiation skills
  • Recruitment leadership and strategy
  • Compliance monitoring and oversight
  • Strategic partnership development

Accomplishments

  • ncreased Patient Enrollment and Revenue: Led admissions strategy development and revenue cycle optimization at Zinnia Health, boosting patient enrollment by 25% and generating $2.5 million in additional annual revenue through strategic B2B partnerships and expert contract negotiations.
  • Enhanced Operational Efficiency: Implemented process improvement strategies and facility operations management, reducing operational costs by 18% while ensuring regulatory compliance and maintaining operational excellence.
  • Improved Claims Resolution: Directed census oversight and appeals management, resolving 85% of disputed claims within regulatory timelines, minimizing financial losses and strengthening compliance with federal healthcare standards.
  • Built High-Performing Teams: Designed and executed sales training and development programs alongside employee retention strategies, achieving a 95% staff retention rate and empowering teams to drive a 30% growth in B2B sales.
  • Forged Strategic Partnerships: Leveraged pharmaceutical sales experti

References

References available upon request.

Timeline

Director of Admissions

Zinnia Health
03.2024 - Current

Director of Admissions, Marketing & VA Relations

Praesum Healthcare
08.2014 - 02.2024

Director of Admissions

Elements Behavioral Health
05.2011 - 08.2015

Mortgage Banker

Bank of America
12.2006 - 04.2011

Bachleor’s of Arts & Science - Sociology, Criminal Justice

University of North Florida
Andrew Alterman