Andrew Armstrong
Keller,TX
Summary
Customer service professional with a strong background in building positive relationships and providing exceptional service. Experienced in the insurance industry with a focus on quality retention. Passionate about personal growth and exploring new opportunities. Experienced Quality Auditor with well-honed analytical skills with regulatory compliance auditing experience for 2+ years. Solution-focused professional highly-regarded among peers and supervisors in the insurance industry. Skilled auditor who works diligently with all levels of peers and management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Retention Specialist
Goosehead Insurance Agency
08.2023 - Current
- Provide quality retention services to ensure customer satisfaction and loyalty
- Utilize strong interpersonal skills to build rapport and address customer needs effectively.
Quality Analyst
Goosehead Insurance Agency
04.2022 - 08.2023
- Analyzed and evaluated service quality to identify areas for improvement
- Implemented strategies to enhance customer experience and retention rates.
Licensed Insurance Agent
GEICO
10.2021 - 02.2022
- Advised clients on insurance products and assisted with policy inquiries
- Achieved sales targets while maintaining high levels of customer satisfaction.
Security Manager
Shamrock Bar & Grill
06.2011 - 03.2020
- Managed security operations to ensure a safe and enjoyable environment for patrons
- Trained and supervised security staff to uphold standards of professionalism and safety.
Parts Clerk
Alarm Protection Services (APS)
06.2016 - 12.2016
- Managed inventory and procured parts for security system installations
- Provided support to field technicians and ensured timely completion of projects.
Sales Associate
Veterans Ford
01.2005 - 06.2008
- Assisted customers with vehicle purchases and facilitated the sales process
- Built and maintained relationships with clients to foster repeat business.
Education
Some College (No Degree) -
Delgado Community College
New Orleans, LASkills
- Data Analysis
- Quality processes
- Audit processes
- Quality Control Processes
- In-Process Inspection
- MS Excel
- Policy analysis
- Portfolio Management
Current Job
Quality Retention Specialist at Goosehead Insurance Agency - Licensed Insurance Agent, Goosehead Insurance Agency, 08/01/23, Present, Dallas, Texas, United States
Certification
- Licensed Insurance Agent (general and personal lines) - 2023-2025
Timeline
Quality Retention Specialist
Goosehead Insurance Agency
08.2023 - Current
Quality Analyst
Goosehead Insurance Agency
04.2022 - 08.2023
Licensed Insurance Agent
GEICO
10.2021 - 02.2022
Parts Clerk
Alarm Protection Services (APS)
06.2016 - 12.2016
Security Manager
Shamrock Bar & Grill
06.2011 - 03.2020
Sales Associate
Veterans Ford
01.2005 - 06.2008
Some College (No Degree) -
Delgado Community College