Andrew Asman
Tucson,AZ
Summary
Dynamic Service Manager at Larry H. Miller Volkswagen Tucson with a proven track record in consistent store growth and customer service management. Expert in leading teams to enhance service quality and customer satisfaction, driving continuous improvement initiatives. Skilled in analyzing service reports to identify opportunities for operational excellence.
Overview
24
24
years of professional experience
Work History
Service Manager
Larry H. Miller Volkswagen Tucson
Tucson
09.2012 - 04.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Pest Control Supervisor
SOS Exterminating
Tucson, AZ
05.2001 - 08.2012
- Managed inventory of pesticides and equipment, ensuring proper usage and cost-effective purchasing decisions.
- Reduced callbacks and increased service quality with thorough inspections and consistent followups.
- Assisted sales representatives in crafting customized proposals for prospective clients based on their unique needs.
- Maintained compliance with local, state, and federal regulations pertaining to pesticide use and disposal procedures.
- Mentored new hires through hands-on training sessions covering pest identification, pesticide application methods, and customer service.
- Enhanced customer satisfaction by promptly addressing and resolving pest issues in residential and commercial properties.
- Participated in industry conferences and workshops to stay current on best practices in pest management techniques.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Adhered to most stringent safety procedures when applying chemicals.
- Drove to customer residences and places of business to inspect for pests.
Education
None - Criminal Justice
Pima Community College
Tucson, AZSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Customer service management
- Conflict resolution
- Workflow management
- Trustworthy and honest
- Employee relations
- KPI monitoring
- Crew leadership
- Office administration
- New employee hiring
- Continuous improvement
Accomplishments
Successful graduate of both the Larry H. Miller Fixed Operations Manager Development Program and the Asbury Automotive Service Manager Development Program. I have been awarded national service awards from Volkswagen for CSI and store growth which included cash awards, vacations, televisions, travel vouchers, and more. My favorite accomplishments are my two children. One is a U of A Dean's list electrical engineering student and the other is an state awarded winner for junior high engineering projects.
Timeline
Service Manager
Larry H. Miller Volkswagen Tucson
09.2012 - 04.2025
Pest Control Supervisor
SOS Exterminating
05.2001 - 08.2012
None - Criminal Justice
Pima Community College