Andrew Atkins
Summary
Accomplished professional with a strong focus on client engagement and retention. Skilled in driving operational excellence, fostering a team environment, instilling an effective client-centric and mentoring teams to achieve business goals.
Overview
12
12
years of professional experience
Work History
Business Office Manager
CarMax
07.2022 - Current
- Engaged employees on business strategy to enhance operational excellence
- Managed client traffic, routed clients effectively, and strengthened client retention
- Recruits, on-boards and develops talent, and supports talent mobility for career growth.
- Delivers results through effective team management, structure, and routines.
Lead Business Office Associate
CarMax
03.2020 - 06.2022
- Maintained accurate records of transactions and customer interactions daily.
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Ensured compliance with applicable laws and regulations governing the industry.
- Ensured all accounting documents were properly filed in accordance with legal requirements.
Store Manager
Champs Sports
05.2018 - 02.2020
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Managed inventory levels and coordinated timely replenishment to meet customer demand.
- Assisted in creating promotional campaigns to drive sales and customer engagement.
- Resolved customer inquiries and complaints, fostering satisfaction and loyalty.
Lead Sales Associate
Champs Sports
03.2014 - 04.2018
- Led sales floor operations and ensured high standards of customer service.
- Trained and mentored new associates on product knowledge and sales techniques.
- Assisted customers with product selection and provided tailored recommendations.
Education
High School Diploma -
Saint Mary's High School
Skills
- Business Operations Management
- Customer Service Management
- Sales Performance Management
- Customer and Client Focus
- Result Orientation
- Prioritization
- Talent Development
- Coaching
Timeline
Business Office Manager
CarMax
07.2022 - Current
Lead Business Office Associate
CarMax
03.2020 - 06.2022
Store Manager
Champs Sports
05.2018 - 02.2020
Lead Sales Associate
Champs Sports
03.2014 - 04.2018
High School Diploma -
Saint Mary's High School