Andrew Barrier
Southport,ME
Summary
Motivated Order Fulfillment Supervisor Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Project management such as automating repetitive tasks and even procuring a robot that will improve quality and efficiencies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Order Fulfillment Supervisor
Cygnus Technologies
04.2020 - Current
- Collaborated with other teams within the organization to achieve overall company goals related to efficiency, quality, and customer satisfaction levels during peak periods of business activity.
- Oversaw quality control measures, identifying areas for improvement and taking appropriate action to maintain high standards of product integrity throughout the fulfillment process.
- Ensured timely delivery of customer orders with proactive communication between the warehouse and shipping departments.
- Managed daily operations, allocating resources efficiently to meet order demand while minimizing operational costs.
- Implemented continuous improvement initiatives that led to significant reductions in processing time for customer orders.
- Reduced inventory discrepancies by conducting regular audits and implementing corrective measures when necessary.
- Contributed to long-term strategic planning for the organization by identifying potential areas of growth within the order fulfillment department.
Order Fulfillment Associate
Cygnus Technologies
04.2020 - 04.2022
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
Frozen, Dairy, and Meat Associate
Food Lion
06.2012 - 03.2020
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Supported promotional plans by updating signage with price changes.
- Reduced shrinkage levels by carefully monitoring perishable goods and disposing of expired or damaged products according to company guidelines.
Education
Bachelor of Arts - History Teacher Education
Uncw
Wilmington, NC12.2023
Bachelor of Arts - History
Cape Fear Community College
Wilmington, NC05.2018
Bachelor of Science -
Cape Fear Community College
Wilmington, NC05.2017
Skills
- Warehouse Operations
- Shipping coordination
- Clear Communication
- Lean principles
- MS Excel
- ERP systems proficiency
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
Certification
CCL Boost for New Leaders- Social
CT- Impeccable Leadership
CT- Emotional Intelligence
DISC: Understanding Yourself
Working at the Speed of Trust
Current Good Manufacturing Practices Training
Good Documentation Practices
Lean Leaders Yellow Belt
Timeline
Order Fulfillment Supervisor
Cygnus Technologies
04.2020 - Current
Order Fulfillment Associate
Cygnus Technologies
04.2020 - 04.2022
Frozen, Dairy, and Meat Associate
Food Lion
06.2012 - 03.2020
Bachelor of Arts - History Teacher Education
Uncw
Bachelor of Arts - History
Cape Fear Community College
Bachelor of Science -
Cape Fear Community College
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