Andrew Bell
Wake Forest,NC
Summary
Forward-thinking professional, highly motivated and productive in team environments. Proven customer service abilities by developing a solid rapport with customers through understanding their needs. Employ strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Personal Training
Self-Employed
01.2022 - Current
- Evaluate clients' fitness levels and health conditions
- Build individualized exercise programs
- Explain exercises in detail and suggest alternatives if needed
- Monitor progress of clients' fitness levels.
Data Entry Technician/IT Support
AMT Group
07.2022 - 01.2024
- Setting up and maintaining computer systems
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enhanced data accuracy by meticulously reviewing and correcting errors in database entries.
Delivery Driver
Amazon
07.2020 - 04.2021
- Drive safely in all types of weather and follow traffic laws to protect company property
- Proficient with Amazon flex system and troubleshooting minor problems if needed
- Used GDS for directions, speed limit and delivery details
- Manage time effectively to make deliveries on time, maintaining high customer satisfaction
- Provided excellent customer service and ensure satisfaction.
Security Forces Dispatcher
United States Air Force
04.2016 - 04.2020
- Documented files using Microsoft Suite including Excel, Word, and PowerPoint
- Utilize digital dispatching and mapping software and database and troubleshoot when needed
- Interacted with staff and local government officials
- Troubleshoot towing and GPS software issues with services providers
- Assist colleagues administratively typing letters, memos, and reports.
Child Care Counselor
Durham Public Schools
05.2013 - 04.2016
- Train in managing risk and restraining only when need, CPR, and first aid
- Manage to ensure to assess all emergency situations and outline initial treatment objectives
- Exhibit professionalism and clear communication to develop constructive relationships with families
- Provide technical assistance and support through evaluation/assessment, scheduling and extensive communication.
Loan Officer Representative
Home Credit
05.2012 - 04.2013
- Responsible for originations of new mortgage applications
- Assisted customers by answering questions and concerns regarding loan process
- Gathered necessary information/documentation from clients
- Performed administrative tasks and duties
- Assisted with underwriting requests for additional information
- Maintained a detailed log of all loans in the pipeline and their status
- Established and maintained customer referral relationships with potential and existing customers.
Education
Criminal Justice Certificate -
San Antonio AFB
IT Support and Service Degree -
Wake Technical Community College
01.2024
Skills
- Customer Service
- Operating Systems iOS
- LAN/WAN/VLAN
- Hardware & Software
- MS Office
- VMWare, Virtual PC
- Troubleshooting(Windows 10)
- Diagnose, Maintain, & Repair
- Monitor System Issues
- Active Directory
Timeline
Data Entry Technician/IT Support
AMT Group
07.2022 - 01.2024
Personal Training
Self-Employed
01.2022 - Current
Delivery Driver
Amazon
07.2020 - 04.2021
Security Forces Dispatcher
United States Air Force
04.2016 - 04.2020
Child Care Counselor
Durham Public Schools
05.2013 - 04.2016
Loan Officer Representative
Home Credit
05.2012 - 04.2013
Criminal Justice Certificate -
San Antonio AFB
IT Support and Service Degree -
Wake Technical Community College