Andrew Block
North Dartmouth,MA
Summary
Enthusiastic, highly motivated individual with proven leadership capabilities, who likes to seek out new challenges. Excellent at motivating team members, resolving issues, and finding solutions that have a positive impact on end results. Results oriented with diverse background in management and customer service.
Overview
5
5
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
Smithfield, MA
07.2022 - Current
- Assist with questions and transactions related to 401k retirement plans, including making transactions and identifying resources.
- Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately.
- Use resources given to handle a need, and execute properly to resolve the callers desires.
Client Support Specialist
MEDITECH
Canton, MA
10.2021 - 01.2022
- Troubleshooting, researching, and solving customer software and system problems.
- Processing requests for software enhancements and system modifications.
- Corresponding with customers over multiple communication platforms.
- Working on a variety of group projects and communicating with development staff.
Internship Student
Canby Financial Advisors
Framingham, MA
05.2020 - 09.2020
- Viewed and analyzed financial reports and went over financial planning with my mentor.
- Thoroughly interacted on zoom calls to go over daily tasks and upcoming action items.
- Wrote school reports and reflections regarding critical skills adapted.
Sales Associate
Lids Locker Room
Braintree, MA
05.2019 - 01.2020
- Managed customer needs, while assisting in selling sports products.
- Handled cash transactions.
- Created custom designs on the embroidery machine and ordered items online via customer requests.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
MBA - Business Administration
Curry College
Milton, MA05-2022
Bachelor of Arts - Business Administration
Curry College
Milton, MA05-2021
Skills
- Customer Service
- Problem Resolution
- Detail-oriented
- Multitasker
- Self-Motivated
- Adaptable
Timeline
Financial Customer Associate
Fidelity Investments
07.2022 - Current
Client Support Specialist
MEDITECH
10.2021 - 01.2022
Internship Student
Canby Financial Advisors
05.2020 - 09.2020
Sales Associate
Lids Locker Room
05.2019 - 01.2020
MBA - Business Administration
Curry College
Bachelor of Arts - Business Administration
Curry College