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Andrew Byrd
Philadelphia,PA
Work Preference
Summary
Detail-oriented with a proven track record in customer service, active listening, and team leadership. Committed to enhancing patient experiences and ensuring efficient appointment coordination.
Overview
12
12
years of professional experience
Work History
Patient Access Scheduler
Children's Hospital of Philadelphia, CHOP
09.2018 - 08.2025
- Coordinated patient appointments and managed scheduling across multiple departments.
- Processed insurance authorizations and verified patient eligibility efficiently.
- Maintained accurate electronic health records and updated patient information promptly.
- Assisted families with navigating hospital services, ensuring a positive experience.
- Trained new staff on scheduling protocols and best practices for patient access.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Ensured seamless communication with external parties such as referring physicians'' offices or diagnostic centers while coordinating complex multi-disciplinary appointments for patients.
- Answered phone calls and messages for Dermatology, Allergy, Infectious Diseases, Child Development and Behavioral specialist.
Building Services
Watch Tower Bible and Tract Society of Pennsylvania
03.2013 - 03.2017
- Oversaw maintenance schedules to ensure optimal building operations and safety compliance.
- Managed team workflows, prioritizing tasks for efficient service delivery and upkeep.
- Implemented process improvements that enhanced operational efficiency in facility management.
- Trained staff on equipment use and safety protocols, fostering a culture of safety awareness.
- Enhanced communication channels among teams to streamline information sharing and collaboration.
- Assisted in the training and development of new team members, sharing expertise and promoting best practices within building services operations.
Education
High School Diploma -
Universal Audenried Charter School
Philadelphia, PA06.2012
Skills
- Customer service
- Active listening
- Team leadership
- Decision-making
- Problem-solving
- Team collaboration
Timeline
Patient Access Scheduler
Children's Hospital of Philadelphia, CHOP
09.2018 - 08.2025
Building Services
Watch Tower Bible and Tract Society of Pennsylvania
03.2013 - 03.2017
High School Diploma -
Universal Audenried Charter School