Andrew Casarez
Summary
Resourceful front desk receptionist skilled in managing inquiries and coordinating schedules. Committed to delivering high-quality service and enhancing guest experiences through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Generations Church Espanol
Moreno Valley, California
09.2021 - Current
- Maintained front desk organization, ensuring a welcoming environment for guests.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed phone calls, efficiently directing inquiries to appropriate staff members to enhance communication flow.
- Arranged appointments for counseling and community services.
- Resolved customer complaints promptly, following established protocols to maintain satisfaction.
- Assisted with administrative tasks, including filing and data entry for church records.
- Coordinated volunteer schedules to ensure smooth operations during events and services.
- Supported church staff with daily operational needs, promoting teamwork and collaboration.
Front Office Assistant
Gonzalez Tortilla And Bread Delivery
Riverside, California
01.2022 - 01.2025
- Managed incoming calls and directed inquiries, ensuring efficient communication flow.
- Scheduled appointments and coordinated deliveries for optimal efficiency.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Maintained organized filing systems for customer records, improving accessibility and tracking.
- Assisted in training new employees on front office procedures, enhancing team competency.
- Provided administrative support to management team when needed.
Education
High School Diploma -
Bloomington High School
Fontana, CA06-2020
Skills
- Hospitality best practices
- Office administration
- Scheduling
- Data entry
- Basic accounting
- Technical support
- Correspondence typing
- Bilingual in English and Spanish
Timeline
Front Office Assistant
Gonzalez Tortilla And Bread Delivery
01.2022 - 01.2025
Front Desk Receptionist
Generations Church Espanol
09.2021 - Current
High School Diploma -
Bloomington High School