Andrew Cervantes
Costa Mesa,CA
Summary
Dynamic Sales and Administrative professional with over 5 years of experience in luxury retail and fragrance. Proven track record of cultivating high-value client relationships, surpassing sales goals, and leading high-preforming teams. Adept at creating personalized client experiences, executing strategic outreach, and elevating brand engagement through tailored service and curated events. Seeking to bring a client-centric mindset and operational excellence to a forward-thinking luxury house.
Overview
6
6
years of professional experience
Work History
Operations Expert
Louis Vuitton - LVMH
12.2023 - 08.2024
- Delivered strategic operational support by leading client-focused initiatives across multiple departments.
- Strengthened internal workflows and cross-functional communication to drive efficiency and revenue alignment.
- Played a key role in client outreach efforts, maintaining detailed CRM records to support ongoing client relationships.
- Served as first point of contact for guests, ensuring a seamless experience,
- Performed weekly inventory audits and ensured accurate reporting to upper management.
Boutique Manager
Venus Et Fleur
04.2023 - 12.2023
- Oversaw the daily operations of a high-traffic luxury flower boutique and led a team of 4.
- Revamped store strategy as a manager, achieving top regional sales performance for four consecutive months.
- Implemented elevated selling techniques and curated personalized client experiences that maximized revenue and retention.
- Cultivated a refined and welcoming boutique environment, driving repeat business through exceptional service.
- Provided in-depth coaching on sales, service standards, and brand knowledge to elevate team performance.
Maison Francis Kurkdjian Fragrance Ambassador
Neiman Marcus Fashion Island
05.2022 - 04.2023
- Consistently achieved monthly sales goals while driving strong client engagement for a top luxury fragrance house.
- Delivered expert product education and one-on-one selling strategies to elevate customer service.
- Coordinated in-store activations and events to drive brand awareness and client interaction.
- Ensured product availability through inventory management.
- Maintained lasting client relationships through a tailored, service-first approach.
Jo Malone Fragrance Advisor
Nordstrom South Coast Plaza
05.2021 - 05.2022
- Generated over $225,000 in sales by delivering refined, personalized client experiences.
- Built loyal client relationships through tailored consultations and expert product recommendations.
- Consistently exceeded individual and team sales targets by leveraging deep brand and product knowledge.
- Cultivated a welcoming and engaging environment that aligned with Jo Malone's elevated service standards.
Prestige Beauty Advisor
ULTA Beauty
09.2018 - 04.2021
- Achieved Elite Beauty Advisor status within the first year through high sales performance and product mastery.
- Provided clients with in-depth education on prestige skincare, makeup, and body care solutions.
- Applied expert-level product knowledge to guide personalized client selections and drive purchase confidence.
- Resolved client concerns with professionalism and poise, reinforcing customer loyalty and brand trust.
Education
Bachelors of Science - Business Administration & Marketing
Cal Poly Pomona
PomonaAssociates of Science, (AS-T) - Business Administration
Chaffey College
Rancho Cucamonga, CA05-2021
High School Diploma -
Chaffey District Online High School
Ontario, CA05-2018
Timeline
Operations Expert
Louis Vuitton - LVMH
12.2023 - 08.2024
Boutique Manager
Venus Et Fleur
04.2023 - 12.2023
Maison Francis Kurkdjian Fragrance Ambassador
Neiman Marcus Fashion Island
05.2022 - 04.2023
Jo Malone Fragrance Advisor
Nordstrom South Coast Plaza
05.2021 - 05.2022
Prestige Beauty Advisor
ULTA Beauty
09.2018 - 04.2021
Bachelors of Science - Business Administration & Marketing
Cal Poly Pomona
Associates of Science, (AS-T) - Business Administration
Chaffey College
High School Diploma -
Chaffey District Online High School
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