Andrew Chang
Roanoke,TX
Summary
Dedicated and detail-oriented individual with a strong foundation in customer service, demonstrated through role as Front Desk Associate at Trophy Club Cleaners. Delivers exceptional customer service by assisting with inquiries and managing point-of-sale transactions for accuracy and efficiency. Developed strong communication and problem-solving skills essential for addressing and resolving customer concerns promptly. Motivated to leverage customer service experience and technical skills, including computer navigation, to create a positive and efficient environment that enhances guest satisfaction and operational success. Polite and positive front desk ambassador with exceptional telephone etiquette, proficient in assisting guests with reservations, valuables, and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Associate
Trophy Club Cleaners
04.2024 - Current
- Delivered exceptional customer service by assisting with order drop-offs, pick-ups, and inquiries, ensuring a positive customer experience
- Managed point-of-sale transactions with accuracy and efficiency in a high-volume environment
- Coordinated with staff to address and resolve customer concerns promptly, demonstrating strong communication and problem-solving skills
- Maintained a clean and organized workspace, contributing to overall customer satisfaction and retention
- Developed empathy towards customers' needs and concerns, fostering trust and a human connection
Education
High School Diploma -
Ignite Christian Academy
12.2023
Skills
- Typing
- Computer Navigation
- Problem-Solving
- Communication
- Empathy
- Customer Service
- Listening skills
- Problem-solving skills
- Time management
- Technical support
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Certification
CompTia A+
Google IT Support Certification
Languages
English
Native or Bilingual
Timeline
Front Desk Associate
Trophy Club Cleaners
04.2024 - Current
High School Diploma -
Ignite Christian Academy
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