Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sharhonda Jones

Sharhonda Jones

Memphis,TN

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Bestwestern plus gen x inn
05.2020 - Current
  • I greet and welcome my guest
  • I deliver/ receive any incoming and outgoing mail and packages
  • Answer all calls and try to solve any problems as best as I can

Office Manager

On your side tax service
12.2015 - Current
  • I oversee the clients tax planning, preparation, and filing
  • I build and maintain relationships with businesses and individuals to provide tax support or services.

Dispatcher

Prentiss logistics llc
08.2022 - 04.2023
  • Managing truck drivers' schedules and routes
  • Scheduling freight to be picked up and delivered
  • Providing shipping details to customers
  • Reviewing logs of truck drivers
  • Documenting all calls, deliveries, routes and times for pickups and deliveries.

Inbound Customer Service Representative

AT&T
04.2020 - 04.2021
  • Results-driven and customer-focused Inbound Customer Service Representative with a proven track record of delivering exceptional service and exceeding customer expectations
  • Skilled in handling high-volume inbound call environments, resolving customer inquiries, and providing accurate and timely information
  • Excellent communication and problem-solving abilities, with a demonstrated ability to deescalate challenging situations and ensure customer satisfaction
  • Proficient in utilizing CRM systems and other customer service software to efficiently manage customer interactions and maintain detailed records
  • Committed to maintaining a positive and professional demeanor, while consistently meeting or exceeding performance targets and contributing to team success.

Assistant General Manager (AGM)

Fairfield Inn & Suites
02.2014 - 05.2020
  • I helped the general manager to ensure that day to day business operations run smoothly
  • I also drew up weekly schedules, ordered merchandise, and assisted with training, recruiting, promotions, and planning.

Property Manager

U-Stor Self Storage
07.2010 - 01.2014
  • I was to collect rent, handle maintenance requests, fill vacant units and try to set the budget for the month

Caregiver/Personal Assistant

Drummonds
05.2006 - 06.2010
  • I would provide personal care, meal assistance, transportation, medical management, and other health care duties as needed.

Education

High school diploma -

Munford High School
Munford, TN
05.2005

Skills

  • Office Management
  • Fosse
  • Caregiving
  • EMR Systems
  • Medical Management
  • Property Management
  • Guest Services
  • Tax Experience
  • Yardi
  • Personal Assistant Experience
  • Visual matrix
  • Front desk
  • Personal assistant experience
  • Customer service
  • Typing
  • Sales
  • Guest services
  • Negotiation
  • Marketing
  • Recruiting
  • Tax experience
  • Communication skills
  • Computer skills
  • OSHA
  • Hospitality
  • Retail sales
  • Cash handling
  • Hotel experience
  • Office management
  • Supervising experience

Certification

First Aid Certification

Timeline

Dispatcher

Prentiss logistics llc
08.2022 - 04.2023

Front Desk Associate

Bestwestern plus gen x inn
05.2020 - Current

Inbound Customer Service Representative

AT&T
04.2020 - 04.2021

Office Manager

On your side tax service
12.2015 - Current

Assistant General Manager (AGM)

Fairfield Inn & Suites
02.2014 - 05.2020

Property Manager

U-Stor Self Storage
07.2010 - 01.2014

Caregiver/Personal Assistant

Drummonds
05.2006 - 06.2010

High school diploma -

Munford High School

Similar Profiles

CREATE PROFILE
Sharhonda Jones