Andrew Chapman
Greenville,SC
Summary
Analytical problem solver with a unique skill set contributing to effective team building, leadership, and motivation. Eight years of restaurant experience have developed exceptional customer relations aptitude and strong relationship-building skills that foster positive connections with clients. Proficient in independent decision-making and sound judgment, consistently making impactful contributions to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager/ Expo/ Server/ Sushi Chef
O-Ku
07.2023 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Digital Conversion Specialist
Burnett Specialist
12.2022 - 06.2023
- Corresponded with online customers to address questions or complaints about products, policies, or account information
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Informed and educated customers on simple transactions through self-service technologies
Personal Banker/ Lead Teller
Wells Fargo
04.2018 - 09.2022
- Built rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Partnered with mortgage officers and financial advisors to provide clients with financial solutions
- Helped customers open and close personal and commercial accounts, apply for loans and make sound financial decisions
Education
General Core Classes -
GREENVILLE TECHNICAL COLLEGE
Greenville, SC06.2014
High School Diploma - undefined
MAULDIN HIGH SCHOOL
Mauldin, SC06.2013
Skills
- Recruiting and interviewing
- Staff supervision
- Schedule preparation
- Conflict resolution
- Customer service and satisfaction
- Task delegation
- Team leadership
- Multitasking and organization
- Staff training and development
- Policy enforcement
Timeline
Assistant Manager/ Expo/ Server/ Sushi Chef
O-Ku
07.2023 - Current
Digital Conversion Specialist
Burnett Specialist
12.2022 - 06.2023
Personal Banker/ Lead Teller
Wells Fargo
04.2018 - 09.2022
High School Diploma - undefined
MAULDIN HIGH SCHOOL
General Core Classes -
GREENVILLE TECHNICAL COLLEGE
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