Andrew Cook
Syracuse
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
lucky 7 grocerie
Syracuse
10.2024 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- stocked shelves, kept the store clean and orderly.
- Ensured compliance with all safety regulations throughout the store premises.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Hobby Growing Cannibus
Myself
Syracuse
03.2010 - Current
- I water and provid needed nutrients.
- maintain proper light cycles/height for the grow stages.
- also maintain temperature and humidity.
- proper pruning and plant maintenance.
- watching the trichromes for the proper time to harvest.
- trimming.
- cureing.
- I do it because I love growing this plant, and I believe in its medicinal properties.
Crew Member
Burger King
Tully
07.2007 - 07.2015
- food prep
- cashier
- cooking
- cleaning
- drive through
- customer services
- Processed takeout orders quickly to ensure timely delivery of meals.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Restocked kitchen supplies including food products and utensils.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Scrubbed and polished counters to remove debris and food.
Education
Some College (No Degree) - Humanities
Onondaga Community College
Syracuse, NYGED -
Cortland Boces
Cortland, NYSkills
- Budget management
- Inventory control
- Regulatory compliance
- Customer service
- I can speak some ASL
- I'm a good sales person
- I'm a good people person
- I can stand for long periods of time
- I can lift over 45lbs repeatedly
- I like to promote cannibus for medical use
- Cash handling
- Conflict resolution
- Operational efficiency
- Store maintenance
- Staff supervision
- New hire training
- Upselling and cross selling
- Customer experience
Languages
american sign language
Limited
Arabic
Limited
Affiliations
- all I do is work, and tend my garden.
Timeline
Assistant Store Manager
lucky 7 grocerie
10.2024 - Current
Hobby Growing Cannibus
Myself
03.2010 - Current
Crew Member
Burger King
07.2007 - 07.2015
Some College (No Degree) - Humanities
Onondaga Community College
GED -
Cortland Boces