Andrew Davis
Citrus Heights,CA
Summary
Highly motivated banking professional with over ten years of providing customer service hoping to use my knowledge and skills in new ways. Known for providing exceptional customer service by serving with empathy, respect and accuracy.
Overview
10
10
years of professional experience
Work History
Lead Business Office Associate
Carmax
05.2024 - Current
- Lead a team of five DMV associates, providing coaching, performance feedback, and professional development to strengthen individual capabilities and team performance.
- Conduct monthly performance reviews and implement targeted improvement plans to enhance accuracy, efficiency, and compliance in DMV processing.
- Serve as Manager on Duty, overseeing daily store operations, managing cross‑department collaboration, and ensuring a seamless customer and employee experience.
- Analyze operational workflows and DMV processes to identify bottlenecks, streamline documentation handling, and improve turnaround time.
- Exercise sound judgment in resolving complex title, registration, and compliance issues while maintaining adherence to state and company policies.
- Recognized for strong decision‑making, communication, and leadership skills that consistently drive team productivity and operational excellence
Member Service Representative III
SchoolsFirst Federal Credit Union
11.2015 - 07.2023
- Focused on providing exceptional customer service to customers and coworkers through trainings and certifications
- Collaborated with coworkers across multiple departments to achieve common goals. Including processing loan paperwork, raising branch service scores, and working on branch projects
- Communicated with hundreds of customers a week and with coworkers of varying positions. In all these interactions clarity and effective listening were paramount for successfully giving and receiving information.
- Managed to set and meet deadlines on a weekly basis, regularly completing loans and other time sensitive processes in a timely manner.
- Completed and interpreted dozens of documents a week to ensure they were completed correctly and that the contents of the document are accurate.
- Utilized creative and problem solving skills to navigate situations where information might be been confusing or scarce to assure the desired outcome
Education
Associates - Economics
American River College
Sacramento, CA05-2016
Skills
- Service focused
- Teamwork
- Communication
- Critical thinking
- Problem solving
- Time management
- Adaptability
- Listening and rapport building
Timeline
Lead Business Office Associate
Carmax
05.2024 - Current
Member Service Representative III
SchoolsFirst Federal Credit Union
11.2015 - 07.2023
Associates - Economics
American River College