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Dynamic and results driven professional with extensive experience in leadership, operations, and relationship management. Proven ability to oversee scheduling, reporting, and budget tracking while ensuring organizational efficiency and accountability. Skilled in coaching teams, resolving challenges, and fostering strong professional relationships to drive collaboration and success. Adept at balancing operational precision with interpersonal connection-building across both fast paced and community focused environments. Recognized for adaptability, reliability, and a commitment to delivering excellence in every role.

Highly skilled financial professional with extensive experience in customer relationship management, sales, and financial product education. Proven ability to build trust and long-term relationships with clients while managing daily operations and solving complex problems. Ready to leverage expertise in customer relations and financial services to excel in a Financial role.
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Experienced with managing client relationships and offering comprehensive financial guidance. Utilizes customer-centric approach to enhance satisfaction and loyalty. Track record of cross-selling banking products and effectively addressing customer concerns.

Customer-focused Relationship Banker with 10+ years of experience delivering exceptional customer experiences through needs-based financial conversations. Proven ability to drive sales growth, referrals, and customer retention while operating with a strong risk mindset, accountability, and compliance focus. Known for building trust, deepening relationships, and supporting branch performance through teamwork and customer obsession.

Andrew DeFrates

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Relationship Banker II

Dispatch Technician

Product Quality Manager

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BBA - Finance

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Relationship Banker II

Dispatch Technician

Product Quality Manager

BBA - Finance

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