Andrew Deselle
Manchester,NH
Summary
Dynamic Client Account Executive with a proven track record in cultivating strong client relationships, driving satisfaction, and enhancing retention through strategic planning and process improvement.
Results-oriented professional with extensive experience in client account management and operational efficiency. Skilled in analyzing client feedback and executing comprehensive account reviews to identify opportunities for innovation and process enhancement.
Dedicated professional with expertise in client relationship management and risk mitigation. Known for fostering collaboration among cross-functional teams, leading to improved service delivery and enhanced client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Client Account Executive
Anthem Blue Cross Blue Shield
Manchester, NH
01.2012 - Current
- Cultivated strong client relationships to drive satisfaction and retention.
- Developed tailored account strategies to meet client needs and objectives.
- Collaborated with cross-functional teams to enhance service delivery and support initiatives.
- Analyzed client feedback to identify opportunities for process improvement and innovation.
- Executed comprehensive account reviews, ensuring alignment with client expectations and contractual obligations.
Provider Contracting Manager
Anthem Blue Cross Blue Shield
Manchester, NH
04.2004 - 12.2011
- Led contract negotiations to optimize terms and conditions, enhancing organizational efficiency.
- Developed and implemented comprehensive compliance strategies to mitigate risk across multiple projects.
- Managed cross-functional teams to streamline contracting processes, improving turnaround times significantly.
- Analyzed contract performance metrics to identify opportunities for cost savings and operational improvements.
Manager Claims and Recovery
Anthem Blue Cross Blue Shield
Manchester, NH
04.2002 - 04.2004
- Led cross-functional teams to implement process improvements and optimize operational efficiency.
- Developed and executed strategic initiatives to enhance member engagement and satisfaction.
- Oversaw compliance with regulatory requirements, ensuring adherence across all departments.
Education
MBA - Business
University of New Hampshire
NH05-2006
Certification
- Licensed Health Insurance Producer NH - 1/1/2012-2/28/27
Timeline
Client Account Executive
Anthem Blue Cross Blue Shield
01.2012 - Current
Provider Contracting Manager
Anthem Blue Cross Blue Shield
04.2004 - 12.2011
Manager Claims and Recovery
Anthem Blue Cross Blue Shield
04.2002 - 04.2004
MBA - Business
University of New Hampshire