Summary
Overview
Work History
Education
Certification
References
Timeline
Generic

Andrew Downey

Wareham,MA

Summary

Young and motivated Auto Damage Appraiser with one year of appraisal experience, and seven years as an Auto Glass Technician in the automotive industry. Strong communication and organizational skills, ensuring accurate estimates and seamless coordination with insurance companies and their customers. Proven track record of maintaining high customer satisfaction by providing exceptional service, and attention to detail. Proficient in industry-specific software (CCC One) and (Mitchell Paint Guide). Excited to contribute to the success of a growing insurance company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Auto Damage Appraiser

CNC Appraisal
Mansfield, MA
04.2024 - Current
  • Consistently produced high-quality vehicle inspections, assessing damages, and creating accurate and fair repair estimates.
  • Utilized specialized computer software programs to generate reports and estimates.
  • Contacted and managed scheduling appointments with customers to appraise their vehicles, to maintain a minimal cycle time.
  • Responsible for documenting all communications with customers and the repair shops for insurance companies.
  • Strong focal points on high-quality photos, appraisal documentation, and customer satisfaction.
  • Inspected vehicles for pre-existing damage prior to repairs.
  • Performed post-repair inspections to verify satisfactory completion of work.

Auto Glass Technician

Tiny and Sons Glass
Pembroke, MA
08.2018 - Current
  • Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
  • Replaced glass on heavy machinery, such as tractors, front-end loaders, and excavators.
  • Effectively do any job that needs to be completed. While maintaining high-quality work in a timely manner, and keeping the customer satisfied.
  • ADAS recalibration trained in vehicles from 2016 to the present. Using the Autel system.
  • Specialized in auto body shop glass removal and installation.
  • Experience working with aftermarket and OEM parts.
  • Strong connections with various dealership's service, and parts departments.

Education

High School Diploma -

Marshfield High School
Marshfield, MA
06-2018

Certification

  • Massachusetts Auto Damage Appraiser License License#: 21125358
  • Certified Auto Glass Technician (Auto Glass Safety Council) 12/31/2020-Present
  • Dupont Beta-Seal Adhesive certified (Dupont) 04/2020- Present
  • Adas Certified (Auto Glass Safety Council) 12/31/2022-Present

References

  • Robert Porazzo: (508)-328-9563
  • Scott Cambray: (603)-930-1520

Timeline

Auto Damage Appraiser

CNC Appraisal
04.2024 - Current

Auto Glass Technician

Tiny and Sons Glass
08.2018 - Current

High School Diploma -

Marshfield High School

Similar Profiles

CREATE PROFILE
Andrew Downey