Andrew Drenoske
Sun Prairie
Summary
Dynamic Guest Service Manager with expertise in enhancing guest accommodations and staff training. Proven track record in complaint resolution and operational efficiency.
Results-driven professional with extensive experience in guest service management. Skilled in staff training, operational oversight, and complaint handling. Committed to implementing procedures that elevate guest satisfaction and streamline service delivery.
Overview
2027
2027
years of professional experience
Work History
Guest Service Manager
Kinseth Hospitality
1242 Corporate Center Drive
2022 - Current
- Oversaw guest service operations, ensuring compliance with hospitality standards.
- Trained and mentored staff on best practices for customer engagement.
- Implemented new procedures to enhance guest satisfaction and service efficiency.
- Resolved guest complaints promptly, fostering positive relationships and loyalty.
- Managed scheduling and staffing to optimize team performance during peak periods.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
Professional Tennis Coach
Wisconsin Athletic Club
Lake Country 560 S Industrial Drive
2020 - 2022
- Designed personalized training programs to enhance player performance and skill development.
- Conducted individual and group lessons, focusing on technique improvement and game strategy.
- Evaluated players' progress through regular assessments and feedback sessions.
- Organized competitive events, fostering a positive and motivating atmosphere for participants.
- Collaborated with other coaches to develop comprehensive training curricula aligning with club standards.
- Analyzed match performances to identify areas for tactical improvement and strategic planning.
- Enhanced player performance by developing individualized training programs tailored to their strengths and weaknesses.
Culvers Manager
Culver's Restaurant
Lake Mills, WI
2016 - 2020
- Supervised daily operations ensuring high standards of food quality and service.
- Trained and mentored staff on best practices in customer service and food preparation.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Developed training materials to enhance employee onboarding and skill development.
- Analyzed customer feedback to drive improvements in menu offerings and service efficiency.
- Led initiatives to maintain compliance with health regulations and safety standards.
Professional Car Detailer
Zimbrick Chevrolet
1877W Main St, Sun Prairie
2014 - 2015
- Performed thorough exterior and interior detailing services to enhance vehicle appearance
- Operated specialized cleaning tools and equipment for efficient service delivery
- Applied industry-standard cleaning chemicals to ensure effective stain removal
- Maintained a clean and organized workspace to promote safety and efficiency
- Collaborated with team members to meet daily detailing goals and customer satisfaction
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
Education
High School Diploma -
Sun Prairie Highschool
888 Grove St, Sun Prairie 2015
Skills
- Guest accommodations
- Staff training and development
- Property management systems
- Operations management
- Staff training
- Reservation management
- Exceptional communication
- Schedule coordination
- Complaint handling
- Team management
- Money handling
- Strong leadership
- Interviewing and hiring
Timeline
Guest Service Manager
Kinseth Hospitality
2022 - Current
Professional Tennis Coach
Wisconsin Athletic Club
2020 - 2022
Culvers Manager
Culver's Restaurant
2016 - 2020
Professional Car Detailer
Zimbrick Chevrolet
2014 - 2015
High School Diploma -
Sun Prairie Highschool