Andrew England
Paso Robles,CA
Summary
Enthusiastic Employee with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Diligent worker with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier/Delivery Driver
The Floral Parlor
Paso Robles, CA
01.2021 - Current
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Maintained cleanliness and presentation of stock room and production floor.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Manager
Dippin Dots
Paso Robles, CA
07.2017 - 07.2021
- Complied with company policies, objectives and communication goals.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored staff performance and addressed issues.
- Monitored progress of junior team members after training sessions to ensure successful implementation of learned skills.
Education
High School Diploma -
Paso Robles High School
Paso Robles, CA06.2019
Psychology
Cuesta College
San Luis Obispo, CA Skills
- Customer assistance
- Merchandise restocking & Inventory management
- Dependable and reliable
- Time management skills
- Planning & organizational skills
- Courteous and polite demeanor
Timeline
Customer Service Cashier/Delivery Driver
The Floral Parlor
01.2021 - Current
Manager
Dippin Dots
07.2017 - 07.2021
High School Diploma -
Paso Robles High School
Psychology
Cuesta College