Jessica Andrade
Garland
Summary
Dependable delivery driver with a proven track record in customer service and problem-solving. Recognized for attention to detail and effective route management, ensuring timely deliveries and high customer satisfaction. Managed daily cash transactions, ensuring accuracy and adherence to company policies.
Handled high-volume cash transaction while maintaining 100% accuracy. Trained, coached, and motivated staff to achieve performance targets and maintain compliance with financial policies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver/Customer Service Cashier
Pizza Hut
04.2012 - Current
- Delivered outstanding customer service, ensuring timely and accurate orders.
- Navigated efficiently using GPS systems to optimize delivery routes.
- Deliver more then 10 orders a shift and also answer incoming calls.
- Assisted in training new drivers on delivery protocols and safety procedures.
- Managed cash transactions accurately, adhering to company policies for financial handling.
- Collaborated with team members to enhance delivery processes and improve customer satisfaction.
- Upsell
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Clean store before closing time
- FIFO when receiving truck
- Make food prep
Operation Manager
CVS Pharmacy
07.2022 - 09.2025
- Opened store, balanced safe and registers, handled price changes.
- Worked with Garda armored services and maintained cash logs and deposits.
- Mentored team leaders to foster leadership skills and enhance team productivity.
- Assisted over 50 customers per shift
- Analyzed operational data to identify trends, drive improvements, and support decision-making processes.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Driver
Melinio Transit
10.2024 - 06.2025
- Safely transported clients with physical and visual disabilities to medical appointments, errands, and personal engagements.
- Assist clients with entering and exiting vehicles, ensuring comfort and safety during transportation.
- Conducted routine vehicle inspections to maintain compliance with safety regulations.
- Managed passenger pickups and drop-offs while adhering to scheduled routes.
- Implemented efficient route planning to optimize travel time and reduce delays.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Cashier
McDonald's
05.2006 - 10.2012
- Provided fast, friendly customer service in a high-volume restaurant environment
- Accurately took in-person and drive-thru orders while handling cash and card payments.
- Operated POS system to process transactions efficiently and correctly
- Maintained a clean and organized front counter and dining area.
- Stocked supplies, ingredients, and inventory to ensure smooth daily operations.
- Trained new team members on cash handling procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
National Private Authority
Dallas, TX02-2014
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Vehicle cleaning and maintenance
- Stocking and inventory
- Delivery scheduling
- Active listening
- Critical thinking
- Data entry
- Sales transactions
- Transaction recording
- Cash register operation
- Cash counting accuracy
- Bank deposit preparation
- Currency count verifications
- Cash storage security
- Currency handling
- Banking regulations
- Cash-handling procedures
- Customer assistance
- Multitasking and organization
- Cleaning and sanitizing
- Customer service excellence
- Team collaboration
- Money handling
- Order taking
- Cash management
- Inventory restocking
- Training and onboarding
- Complaint resolution
- Refunds and exchanges
- Basic math
- ID verification
- Visual merchandising
- Retail merchandising
- Upselling techniques
- Returns processing
Certification
ServSafe certificate
Languages
Spanish
Professional Working
Timeline
Driver
Melinio Transit
10.2024 - 06.2025
Operation Manager
CVS Pharmacy
07.2022 - 09.2025
Delivery Driver/Customer Service Cashier
Pizza Hut
04.2012 - Current
Cashier
McDonald's
05.2006 - 10.2012
High School Diploma -
National Private Authority