ANDREW FAGAN
Newport,RI
Summary
Highly motivated Sales Associate in the home comfort industry, with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
11
11
years of professional experience
Work History
Comfort Advisor
Gem Plumbing & Heating Services
02.2023 - 01.2024
- Engaged customers with friendly conversation to uncover needs and build trust.
- Set up new contracts for products and services and coordinated transition to installation team.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Store Manager
Namco Pools
02.2022 - 01.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Lead company in year-to-date sales percentage. Achieving over 120% to plan.
Skydiving Instructor
Skydive Newport
04.2013 - 11.2021
- Provided services to customers, handled money during transactions, geared up students and skydived with first time customers.
- Skydived with new and existing clients while performing tasks with expert skill and precision.
- Cultivated an enjoyable atmosphere of fun and positivity before, during, and after skydiving.
- Cultivated interpersonal skills by building positive relationships with others.
Crew Member
Chipotle Mexican Grill
02.2020 - 07.2020
- Managed multiple stations, prepared and cooked food to meet standards, followed recipes to ensure consistent quality while delivering outstanding customer service.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Store Manager
Tropical Smoothie Cafe
12.2019 - 02.2020
- Managed a team, lead shifts by deploying workers to stations, upheld safe food handling practices, ordered supplies and handled cash transactions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
North Providence High School
North Providence, RI06.2010
Skills
- Customer Needs Assessment
- Product Sales
- Payment Processing
- Sales Goals Attainment
- Retail Store Operations
- Hot Tub Product Knowledge
Timeline
Comfort Advisor
Gem Plumbing & Heating Services
02.2023 - 01.2024
Store Manager
Namco Pools
02.2022 - 01.2023
Crew Member
Chipotle Mexican Grill
02.2020 - 07.2020
Store Manager
Tropical Smoothie Cafe
12.2019 - 02.2020
Skydiving Instructor
Skydive Newport
04.2013 - 11.2021
High School Diploma -
North Providence High School
Similar Profiles
Liam TuckerLiam Tucker
Apprentice Plumber at Gem Plumbing & Heating ServicesApprentice Plumber at Gem Plumbing & Heating Services
Jonathan CunninghamJonathan Cunningham
Comfort Advisor at Gem Plumbing & Heating ServicesComfort Advisor at Gem Plumbing & Heating Services
Bismark Guzman OgandoBismark Guzman Ogando
HVAC Technician at Gem Plumbing & HeatingHVAC Technician at Gem Plumbing & Heating